iPhone 16 Pro not turning on

My wife’s iPhone 16 Pro is not turning on. Several times I have had to push the top volume, bottom volume and then hold the right power button until the Apple came on. And it took much longer than 10 seconds and instead of it coming on by itself, the Apple would show only after I held and released the power button. Did she get a lemon or are others having this problem? She gets a new phone every year so this is not an operator error.

iPhone 16 Pro

Posted on Sep 27, 2024 5:04 PM

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Posted on Mar 7, 2025 4:12 AM

Hi. I had the same experience today. Was very Hassled as the iPhone 16 pro 1 TB is a usd 2000 phone.


Went to the Apple store and the technician fixed it in 30 seconds. Seems the iPhone 16 has a different hard reboot process.


Sharing the same below for all


Hard reboot is first press the volume up button on the left side once only, then press the volume down button below it once only and then keep holding the power button till the apple logo shows up.


Best wishes to all and hope you never have to use it but if you do keep this thread.


389 replies

Mar 21, 2025 6:50 AM in response to Lilisbuddy

I’m having this same problem of not turning on, the issue with me is that I can not remember the iCloud pass word and apple says they can’t run diagnostics without it. And because the phone won’t come on I can’t reset it. I have tried so hard to remember and then log in from another device but now iCloud has locked the password and won’t allow me to attempt to reset the password again unless I have proof of purchase with the imei number on it. The problem is that I got it from comcast and even though I have the box with the imei number on it my proof of purchase receipt does not have the imei number. Comcast’s says they can’t provide the imei number on a receipt because it is not assigned until after the phone is shipped. Therefore I iCloud won’t reset it and I won’t be able to access my iCloud. I fear I will be stuck paying for a phone that I can’t use. This is very frustrating!! A word to the wise make sure you know your iCloud password!!


Mar 28, 2025 3:31 PM in response to divingfe

What is your theory on manufacturing defect? I would like to hear it. I’ve had my 16 PM since day 1 with zero issues. Flawless performance and no issues with Side Button or any other button.


I’ve owned Apple Care on all my Apple products that are portable. It’s either self insure or purchase Apple or a third party plan. Since you’re convinced they’re all (or a substantial number) defective, it’s a good plan way to give yourself peace of mind.

Mar 28, 2025 4:35 PM in response to Jeff Donald

Just a theory of course. The 'OFF' function seems to work perfectly(same statistics you cite), so the button itself seems harmless enough. It just is ineffective after pressing it when the phone has been 'OFF'. Hence, the 'handshaking' between the 'phone-is-now-OFF' circuitry and the button......OR , 'turn-on' circuitry is somehow overloaded(??) when fully charged and Off??, because, after all the button pushing monkey-motion that Apple uses to do reset-boot-ups, then that circuitry starts to function again- until the next time. Since many/most 16s of the various levels are probably OK, I suspect it is poor circuit board/chip assembly for we unfortunate few- seemingly reinforced by the fact(?) that assembly has changed from China to India, with all the attendant teething problems. To my limited knowledge, none of these types of problems have occurred in earlier iPhones, despite Apple's attempt to project that they have by including the "fix" for models going back to the 4 or 6, or whatever, though I don't think that fix was needed back then, except in rare occasions. It would be nice if Apple sent out to all 16 owners a comprehensive discussion of the problem, their attempts and progress in solving it, and, at the very least, an informed discussion to buyers of the potential for trouble, and the attempts for a temporary fix, and certainly a free fix when discovered, and/or refund. Not unlike an automobile or dishwasher recall, especially from the richest(/) corporation in the world.

I go way back with Apple. They never offered Apple Care until relatively recently- they didn't need to, and gave free help and advice-forever. Maybe it has to do with "portable" products, but certainly, when they began offering Apple Care, their quality started to slide downhill; Steve's passing, company growth surging??? When living in SF area, I attended the first Apple Store the day after it opened, and I will tell you that, back then, the Apple Geniuses, were for-real Geniuses. I've had too many of their fine AND EXPENSIVE products over the years to think otherwise. So, like you, I will be putting Apple Care on my new Air Pods Pro 2, and both of these phones, just to protect myself against the unfortunate "events", with no-questions-asked replacements/repairs. I/m very happy that you have not had any problems so far with your 16.

Mar 29, 2025 6:06 AM in response to divingfe

You and I have had similar paths. I started working for Apple around 2005 as an Apple Retail Store manager. I’m retired now. When iPhone was released in June 2007 AT&T was the exclusive partner. Apple Care was not available and it was theorized that it was part of the partnership deal. It would give AT&T extra add on sales and profits. Apple Care became available for iPhone in 2011.


Interesting theory on the side button. Are you aware not all iPhone Pros are assembled in India? China and India are both assembling iPhone Pros. If you turn your iPhone screen side down and look into the USB-C port, China or India is written. My iPhone Pro Max I got day 1 is stamped China.


I hope your new device performs to your expectations and you have a great weekend.

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iPhone 16 Pro not turning on

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