After upgrading to IOS 18 I can't open DOCX files from the files app, the files have white icons
iPhone 14 Pro Max, iOS 18
Do you have the Microsoft Office suite installed? If so, uninstall it then reinstall it, this will associate the docx file with MS Word.
If you don't already have it installed, please install it.
YES I have and same problem occurring in my iPhone, It’s updated and with word etc working perfectly well. IF I transfer documents to DROPBOX, I can open it on DOCX extension using my iPhone
I have the same problem too. Also with .xlsx files.
Same thing on my Mac with the latest MacOS
Updating to iOS18.0.01, iPadOS18.0.1 and MacOS15.0.1 has NOT solved this. Nor has reinstalling Microsoft Office on all devices.
Any one else found an answer. Is it a Microsoft issue?
Well .. this seems to have spontaneously solved itself overnight on MacOS, iOS and iPadOS. Icon previews are showing again for Word and Excel, and documents and spreadsheets open fine.
Very strange.
Can not open file word docx from Files app
