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Unable to share photos post iOS 18 update on my iPhone 15 Pro Max

Hello , I’m unable to share photos that are imported from my DJI mini 3 pro drone , I get a message unable to share error, I have this issue since iOS 18, on both my phones 15 pro max and 16 pro max


[Re-Titled By Moderator]

Posted on Sep 23, 2024 1:45 PM

Reply
17 replies

Nov 21, 2024 11:14 AM in response to dvanciel

update: I've been playing around with the problem some more and I've discovered the following:


Trackable Issues

The problem exists when the timezone of photos from select sources are adjusted.

The problem exists when the time of photos from select sources are adjusted.


Semantics: by "share/export", what is meant is the following. "Share" refers to the built-in share function. "Export" refers to the ability to drag the photo onto the desktop to treat it as a file.


The test performed was this:


Part I

A1. Import a selection of photos. (Sony Cameras, Nikon Cameras, Canon Camera, DJI Camera, iPhone Cameras, Android Cameras)

A2. Check to see if I can share/export all of these files that have not received any modifications.

Results

All Sources: Success


Part II

B1. Adjust the timezone for a single photo taken from each source.

B2. Check to see if I can share/export these modified files.

Results

Nikon A: Success

Nikon B: Failure (Model: Z-30)

Canon: Success

Panasonic: Failure (Model: DC-G9)

DJI: Success

Sony A: Success

Sony B: Failure (Model: Rx100m3)

All phones (both android and iPhone): Success


Part III

C1. Adjust the time on a different selection of photos from each source, without adjusting the timezone. (adjusting the the time by five minutes.)

C2. Check to see if I can share/export these modified files.

Results

Nikon A: Success

Nikon B: Failure (Model: Z-30)

Canon: Success

Panasonic: Failure (Model:  DC-G9)

DJI: Success

Sony A: Success

Sony B: Failure (Model: Rx100m3)

All phones (both android and iPhone): Success


Observation

Photos taken by certain cameras, when the time and/or timezone is adjusted, causes the Photos App to no longer be able to share/export said photos. The ability for these photos to be uploaded to iCloud is not affect. Results are the same across devices once the files are in iCloud. (share/export functionality is the same on iPhone as it is on the Mac where the files were uploaded. If I cannot share/export on the Mac, then I am unable to share/export on iPhone. If I am able on the Mac, then I am able on iPhone.)



Kooky Workaround

Oddly enough, if any of these modified images are "cropped" without actually doing anything to them, then the program is thereafter able to recognize that the photo does exists, and is only then able to share/export it.


I spent a few hours on this; I hope this can help lead to a solution in the chambers of the engineering department. I would reaaaaaaaaally like to see this issue get fixed... Thanks!


-Affected Consumer

Nov 20, 2024 9:19 PM in response to Billybigrigger77

I've been having the same issue with one of my cameras, and it turns out for me that adjusting the timezone in the photos app to align my camera's photos with my phone's photos, does in fact destroy the app's ability to share those photos. Oddly enough, this isn't the case with every camera I've taken photos with where I manually adjusted the timezone for in the photos app — just one of my cameras. I'm not quire sure what I'll do about this. Apple's latest version of the photos app is broken, and I really don't feel like adjusting some many thousands of photos to my home timezone since the times are strictly incorrect at that point. (Keeping the correct time and locations for all of my photos has been very important to me. I would deeply appriciate if apple would address this issue, since I'm no long able to share many-many photos I've taken)


[Edited by Moderator]

Unable to share photos post iOS 18 update on my iPhone 15 Pro Max

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