ios 18 mail stuck in "checking for mail"

Since the first iOS 18, my IMAP account works just fine after setting up then a few hours later or sometimes a day later, it just gets stuck in "Checking for mail" when trying to update my inbox. Though I can access other folders just fine. And the unread count in inbox seems to be correct.


Uninstalling/Reinstalling the mail app fixes the problem for a while but it usually comes back. Though it seems that if it doesn't get stuck for a couple of days, the problem does not come back until the next OS update.


The IMAP account works just fine the Mail.app on macOS 14 and 15 , iOS 17. I really never had had an issue before iOS 18. I used the feedback form during the beta but it has not been addressed.


Any suggestions welcome


[Edited by Moderator]

iPhone 16 Pro, iOS 18

Posted on Sep 23, 2024 9:34 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Dec 20, 2024 8:54 PM

I had the same issue. Resolved by whitelisting "mask.icloud.com" and "mask-h2.icloud.com" on my DNS.


Check that those two urls are not blocked by your network, VPN provider, or ad blocks apps.

20 replies
Sort By: 

Mar 2, 2025 12:18 PM in response to DeadCanard

I already suffer from anxiety and having updated to iOS 18 on my iPhone 13 Pro Max has not helped. The mail app and outlook inbox is stuck on “checking for mail” this is causing me further anxiety as I can’t access my emails. Neither do they all load with the info on the email

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios 18 mail stuck in "checking for mail"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.