update to ios 18, screen went black.

Iphone 12 pro. I've tried their advice, volume up button, volume down, then right side to restart but doesn't help. Screen comes on, then password screen flashes, then off before I can sign on it goes black again!

iPhone 12 Pro Max

Posted on Sep 21, 2024 09:11 AM

Reply
3 replies

Sep 21, 2024 09:15 AM in response to gail a.frompalm coast

Charge your phone for an hour. Leave it plugged in. Then:



  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


When it comes back on log in, then go to Settings/Battery/Battery Health… and see what it says, and what your maximum capacity is.

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update to ios 18, screen went black.

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