iPhone 16 Pro Max Screen Unresponsive

Yes I was told take off the screen protector so I have the same brand screen protector on my 14 pro max no issues seems like the right top and key boards the main areas but I am so worried I hate scratched screens and don’t want to damage the back I don’t think it’s acceptable to be expected to not have a case and tempered glass the phone has glass back and front and been looking at online drop tests for the 16 pro and it’s not showing much endurance so really worried I will damage it

Actually returned my iPhone 16 Pro Max and exchanged it for another one at the Apple Store. I was able to demonstrate the issue to the genius and he hadn't seen it before but acknowledged it existed. All hardware and software checks were positive.

Actually returned my iPhone 16 Pro Max and exchanged it for another one at the Apple Store. I was able to demonstrate the issue to the genius and he hadn't seen it before but acknowledged it existed. All hardware and software checks were positive. I then called Apple support and escalated the issue. I then called Apple support and escalated the issue and indeed the second level support person found it as a known problem that is probably software.

. I then called Apple support and escalated the issue and indeed the second level support person found it as a known problem that is probably software what I have noticed is if you put the phone down what I have noticed what I have noticed what I've noticed what what I've noticed Is that if you put the phone on a table and do not touch the sides at all, the problem doesn't exist. So clearly it has something to do with holding and contacting the Sides of the phone. As soon as I pick it up and hold it in my hand as gently as I possibly can, the problem still exist.

There is no Genius Bar as it is an Apple authorised reseller, they have no idea as it is just a sales store not a service centre but the sales manager said there have been few customer complaints regarding the touchscreen.

I upgraded to 16pro max from 15pro max and noticed immediately how slow the screen was at responding to touch. Feels like you need to be more deliberate in your inputs for it to register.

I have a screen protector but as this is from a quality brand I can’t see that being the issue.

Hopefully a software issue rather than hardware. I have the same issue. Why apple didn’t fix with iOS 18.? I hope it will get fixed in the next software update.

I’ve been experiencing a frustrating issue with the keyboard. It’s very slow to respond—letters appear on the screen after I’ve already typed them. Sometimes, the keyboard freezes for about 3 seconds, during which nothing I type shows up. After the freeze, everything catches up all at once.

What’s worse is that if I press "Send" during the freeze, it only sends the text typed up to the freeze point, and the rest of what I typed during that period ends up in a new message.

This problem started when I upgraded to iOS 18.0.0. I didn’t have this issue with my iPhone 15 Pro Max before the update, but it has continued even after switching to the iPhone 16 Pro Max. Because of this, I think it’s a software issue.

[Edited by Moderator]

You have 14 days after purchase to return it for any reason for a full refund if it really makes you unhappy, which it seems like it does.

Since you seem to not want to work with Apple Support, that's pretty much your best solution.

As mentioned previously, I've seen none of the issues you describe, nor have I on any demo phones, nor have any of the hundreds of users I deal with on a regular basis.

Well, I had stated this earlier as well that my phone was tested for hardware issue but they didn’t find anything wrong with the screen but they did find the touch was not registering for each input when typing on the keypad but they could do nothing about it as there is no return policy in my country and they only replace for hardware faults. So that’s why I believe it’s a software problem.

Now tell me what should I do?

Try a different phone at your Apple dealer.

I personally deal with hundreds of iPhone 16 Pro Max users and none of them have had any issues with touch sensitivity except in certain apps, so it's definitely not software and if it's hardware, it's a quite uncommon hardware issue.

Now that we have established the issues with this, what is the solution?

I ask, because it is very important due to the fact that these problems have been persistent even after installing apple intelligence.

Is there a problem with one of the upgrades?

Is it China trying to hack our phones (had to make a joke)?

listened to the "All In" Podcast of Company founders, with like 250,000 subscribers, and one of the Founders said his iPhone16 simply "doesn't work" They complained about the photos app, but this guy said he thinks everyone get's a medal at Apple now, and there are no consequences to producing substandard product now. I think I'd agree at this point.

So, should I contact Enphase as well, as their enlighten app calendar left button is in a similar distance from the edge of the screen and is unresponsive as well. Works fine on iphone 12 pro max, same distance from the edge of the screen?

I don’t want to argue with others. Just I m sharing my difficulties .But I want to ask you, why doesn't Android have problems with these three apps? It doesn’t seem too bad for me .That's why I don't want to return it or send it in for service.

I can't offer anything when it comes to Android. They are two completely different operating systems. But if the issues are with Meta apps, they are the entity who needs to address the issue with their apps. Apple has NO control over 3rd party applications. They don't have the legal right or ability to do anything inside the app with their code.

I have been experiencing other anomalies. Siri has activated a number of times without initiation and my music has stopped then suddenly played a YouTube video that I previously played a long time ago. Even the letters I press on my digital keypad will manifest the wrong letter and I know that I have pressed the right letters. Therefore, I am constantly editing posts and checking for spaces. It’s annoying. To tell the truth I have been experiencing many subtle issues like this for a while. I hoped apple intelligence would fix the problems, but the situation is now strongly suggesting that I should get a refund.

I have that same problem with trying to touch buttons or typing and no response. Also doing voice to text doesn’t work or stops in the middle of a sentence. The most annoying part is when I just cover my finger about half an inch above the screen, without touching it, the screen goes to whatever link might be under my finger. Ready to return it now.