Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

iPhone 16 Pro Max Screen Unresponsive

Is anyone else noticing their iPhone 16 pro max being unresponsive sometimes when touching the screen, typing, swiping.


Im not even using a screen protector and it’s like it. Makes things seem really laggy sometimes.


Did not expect it on a brand new iPhone.

iPhone 16 Pro Max, iOS 18

Posted on Sep 21, 2024 9:11 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2024 4:48 PM

I have noticed typing on the keyboard sometimes just doesn’t register letters or the space bar. I took it to Apple, ran diagnostic tests and there wasn’t anything wrong. It is extremely laggy and doesn’t pick up key entries. Pls fix!

263 replies

Oct 22, 2024 7:29 AM in response to hellomrdannny

I'm having the same problem with my 16 Pro Max. The screen often freezes completely and won't respond to touch at all. Even when it does work, it tends to miss multiple taps, which gets really frustrating when I'm trying to type. Updating to 18.0.1 seems to have made things worse. I usually avoid beta versions because I can't stand the bugs, but out of desperation, I'm giving 18.1 a shot, hoping it'll fix the issue.


For troubleshooting, I’ve tried everything—restoring, recovery mode, DFU mode, even setting it up as new instead of using a backup. This is beyond insane and is completely unacceptable for a phone that costs this much.

Oct 22, 2024 7:38 AM in response to mackpine

mackpine wrote:

I'm having the same problem with my 16 Pro Max. The screen often freezes completely and won't respond to touch at all. Even when it does work, it tends to miss multiple taps, which gets really frustrating when I'm trying to type. Updating to 18.0.1 seems to have made things worse. I usually avoid beta versions because I can't stand the bugs, but out of desperation, I'm giving 18.1 a shot, hoping it'll fix the issue.

For troubleshooting, I’ve tried everything—restoring, recovery mode, DFU mode, even setting it up as new instead of using a backup. This is beyond insane and is completely unacceptable for a phone that costs this much.

Seems you've done a lot in the troubleshooting arena. I would, if I were you, schedule an appointment at your Apple Store Genius Bar and show it to Apple. I have absolutely NO touch issues with either my 16 Pro or 16 Pro Max. A few in my office also have 16 Pro models and they too have no touch issues.

Oct 29, 2024 10:54 AM in response to tech_perfume

tech_perfume wrote:

(iPhone 16 Pro Max, Desert Titanium, 256GB)
So I went by an Apple Store finally. Got my phone diagnosed as well as had it gone over by one of the Apple Genius’ there. The only thing they recommended me to do for the device is to completely factory reset and start my device fresh by not restoring my backup. They say it may have been an issue with my iPhone 13 Pro Max just hidden in the background.
So I did the reset, and nothing. It did nothing. Now I’m still struggling with the same screen issues and ontop of it I’m locked out of Microsoft Authenticator for my work.
Apple. Come on. This is getting crazy.

Same question for you. What happened when you installed the iOS 18.1 update released yesterday?

Oct 31, 2024 2:28 PM in response to hellomrdannny

I am still experiencing touch screen unresponsiveness issues on my 16 pro max (ios18.1). I have an iPhone 13 and I can definitely tell a huge difference. My iPhone 13 responds to every touch input but with my 16 pro max some of my taps are not recognized.

I am considering returning my iPhone 16 pro max and just buying another one in hopes of being one of the people without these touch screen unresponsiveness issues. If the issue still persists or isn't resolved via an update I will stick with my iPhone 13 and wait for the 17 lineup - seriously very frustrating!

Nov 2, 2024 2:22 PM in response to hellomrdannny

I have done everything possible and suggested by Apple support the phone is a nightmare often not responding now seems to be typing passwords wrong taken me 1 hour to get on here, there’s so many people now having the same issue was told to back up and so on nothing works.

if I go to Watford Apple it’s a whole afternoon at least from work it’s just not possible it should work I have always had iPhones and never experienced this from a brand new phone could Apple please say what’s wrong and if fixable.

iPhone 16 Pro Max Screen Unresponsive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.