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Apple Music issues after iOS 18 Update

Has anyone experienced issues with Apple Music in iOS 18? For example, audio quality lowered despite Dolby Atmos and EQ off? Or trying to scroll through your playlist and the app crashes?


[Re-Titled by Moderator]

iPhone 15, iOS 18

Posted on Sep 18, 2024 5:53 PM

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Question marked as Top-ranking reply

Posted on Sep 19, 2024 10:21 PM

Me. So thankful to find someone else with this issue. My Apple Music has been almost unusable since the upgrade to iOS 18. Crashes when scrolling a playlist, crashes when trying to remove songs from a playlist. Won’t let me edit larger playlist. Also freezes a lot, is super slow, and the audio quality has decreased. I have been on basically a 4 day phone call with a Apple Senior Adviser about this and they can’t figure it out, plus they say nobody else besides me has reported to them issues with Apple Music on iOS 18. Which is hard for me to believe. The tech is calling me back tomorrow with what his bosses said about the screen recordings i sent them showing my issues. I’ve done every troubleshooting step they can think of except reinstalling iOS 18. I hope they can figure it out cause it’s annoying me to no end not being able to use my music.

172 replies

Sep 25, 2024 12:13 PM in response to Tarra85

I am also having an issue with iTunes since updating to ios18. For me, iTunes won’t play. I’ll press the play button and nothing happens but a flash of the pause button. Closing the app does nothing. Only way to reset is to restart the phone. It will work but then when I pause and go back to play, it does the same thing again.


Also, a separate issue - my phone has randomly shut off and then rebooted…3x!!!

Oct 1, 2024 9:11 AM in response to madslamared65

I spoke with Apple Tech Support yesterday. She tried a buncha things on her end, some more button pushing on my end, end result is that the problem is not fixed/workaround, it's just different now. Still missing a gob of songs from iPhone -> iTunes -> Purchased. She suspected they were "hidden". She did something at her end to unhide a bunch of them, but not all. I had tried "Unhide All" a few days ago, but it didn't seem to do anything. Today that's gone.

I have provided a buncha data to them for analysis. She recommended that I not put a lotta effort into fixing/workaround at this time. Wait for a bug fix. Then start cleaning things up.

Anything I do now might be a total waste of time because the bug behavior is sporadic and it might break something I thought I had fixed/workaround yesterday.

This looks like a database corruption problem. iTunes has always had issues with creeping crud in the database, but this is a whole new level. It's possible that the hotfix may be unable to repair the database damage, and we'll have to rebuild our music library from scratch.

My experience and recommendation is to stop trying to fix something that's fundamentally broken, we can't find a workaround that doesn't get undone or some other problem manifests when Music goes insane again tomorrow. Imma just suffer through it, use what limited functionality it still has, and wait for a fix. I've wasted cumulatively two whole days on this, and I'm no better off than I was before. Different, but not fixed.

Sep 27, 2024 6:48 AM in response to madslamared65

I've had similar issues, I updated all my devices to the latest operating system (iOS/tvOS18) and I've had playback issues while streaming music from Apple.


The biggest issue is the complete interruption of certain songs after a while: usually the song plays for several minutes and cuts out before the end of the song. The timeline keeps moving forward but no sound until next song.

Additionally, several equaliser and volume issues have occurred while playing from HomePods (OG version).

Sep 28, 2024 2:17 PM in response to madslamared65

Another thing...and this is also aggravating to no end. the dynamic album art feature defaults to an incorrect album cover. Case in point Van Halen II and Women and Children First shows dynamic album art from Van Halen The collection. And I haven't seen where you can defeat dynamic album art anywhere. UGH! Apple got it all wrong for Music on this latest iOS update I am afraid. FRUSTRATING!!!!!!!

Sep 30, 2024 10:19 AM in response to madslamared65

OMG! I thought I was alone on this. I am a heavy Apple Music user and it keeps crashing. The songs will mix together 15+ seconds before the current song ends. Additionally, the app keeps deleting downloaded songs, especially "Saturn" by SZA. I have deleted the current song, but the file won’t delete until a day or so. Once I try to download it again, it does not download nor does it save back in my library for another day. I can still listen to it by searching it on Apple Music as opposed to my library, yet I can’t do that if I’m in the subway or somewhere without internet. 😔

Oct 2, 2024 6:44 AM in response to madslamared65

For Apple to say no problems with Apple Music after the ios18 update is ridiculous. I have intermittently experienced many of the issues described in this thread, although I would not go so far as to say it renders the app unusable. It surely does render it extremely irritating. I love exploring their library and discovering new music, then saving it in the appropriate playlist(s). That *was* beautiful. Now my primary and ever present complaint: what used to occur nearly instantly now consumes upwards of 30 seconds. Click to save to a playlist and…dummydum dummydum…thumbs a-twiddling…waiting…waiting… This goes beyond clunky.

Oct 2, 2024 11:43 PM in response to madslamared65

Had another call today with the senior advisor who said the higher ups said the timestamps on my diagnostics log and my screen recordings didn’t match but that they do see a error in the diagnostics log that I’m getting so we had to do the diagnostics and screen recordings all over again, so got yet ANOTHER call for Friday. I asked him if they can see a issue in the log why does it matter what the timestamps say, and he said that they need to know what my phone is doing at the exact same time the actions are performed in the screen recordings. I’m close to having no hope with this. I’ve literally been on this call back repeats with the senior advisor since a day or so after iOS 18 released. But I guess we will see, will update you all again Friday.

Oct 5, 2024 3:05 PM in response to madslamared65

I use my legacy music tracks on my Mac hard drive. this is music I've paid for or ripped over the years from CD's. lots of Operas, Broadway shows, and concert and classical music.

I tried to 'send a' to my HomePod mini the other day after upgrading to 18.0.1. It basically said that in order to play MY OWN tracks I would have to pay for Apple Music +.

I managed after several tries to get a playlist play on my HomePod mini, but the screen on my iPhone 16 would not show what was playing. Then, it would stop playing.

If this keeps up, Android is starting to look like it's going to make a comeback.

the iPhone 16 Pro Max with 512 GB of space is turning into a buggy phone, with software to match.

Apple Music issues after iOS 18 Update

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