Mail not working on iPhone after iOS 18 Update

Hi guys,


After updating my iPhone from iOS 17.7 to 18, I encountered an error with my work email. It's showing "IMAP server is not responding."Our mail server uses TLS version 1.1. Does iOS 18 support this version? Can you confirm?




[Re-Titled by Moderator]

iPhone 12, iOS 18

Posted on Sep 16, 2024 10:04 PM

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Question marked as ⚠️ Top-ranking reply

Posted on Sep 26, 2024 7:41 PM

I added / (forward slash) in the IMAP Path Prefix field in IMAP account ( settings > Apps > Mail ) as suggested here in step 5 : 8 Steps to Fix Mail App Issues After Updating to iOS 18 and the issue is now resolved.

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Nov 25, 2024 12:34 AM in response to polkamatic

Same with me it’s infuriating why can’t mobile data get this stuff like it used to go it’s exasperating I need to send messages and see what I sent before bug it refuses to down load anything I don’t have wifi access or power to plug into how could such a basic problem happen every update its sone darn headache we rely in these devices it simply isn’t good enough

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Nov 25, 2024 8:40 AM in response to 2611-40

After 18.1.1 upgrade I was asked for exchange password.

Did on iPad seemed ok then

iPhone and tested right away

but all email sends failed.

Message:- cannot send mail

An error occurred while delivering this message.

It occurred right after a message Exchange password is incorrect. With the basic box for the password. Yeah, did it - is the correct password.

Seems that is the clue, yes?

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Nov 26, 2024 11:43 AM in response to Numb_ers

The email issue affecting Winnipeg (if other MB locations-don’t know)

was related to a local service.

It was completely resolved sometime

late evening of Nov 25/2024 or overnight

Nov 25/26 2024.

Suggested if anyone has an issue to sign in

to their account, choose help.


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Dec 1, 2024 2:58 AM in response to vaughn_NZ

I just bought the 16 Pro and was having the same issues…Very disappointing and frustrating. I spent hours trying to resolve it unsuccessfully.


I followed your fix and by the time I backed out of settings all mail was restored. The layout is clear and comprehensive. Thanks so much for your excellent tip! :)

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Dec 2, 2024 8:19 AM in response to vaughn_NZ

Both my iphone and Ipad have done the IOS18.1 upgrade and I have lost the ability to use my yahoo account on both devices. I don't have the IMAP option or anything that relates to incoming mail in advanced settings and guess this is the issue Apple need to fix. Such poor service, you would think they test these upgrades!


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Dec 5, 2024 9:52 AM in response to manojWijesinghe

This is why I dread and hate updates! All you do is break things that were working just fine. I’ve now spent hours, to no avail, to get my Gmail to populate in the mail app, I’ve tried all the suggestions including uninstall reinstall check pop and IMAP server settings to get my mail and it won’t work. This is infuriating! Apple for how ridiculously expensive your products are this basic function shouldn’t be such an issue! Get it together! I’m beyond furious!

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Dec 8, 2024 12:43 PM in response to polkamatic

After the ISO 18 update on my IPad not only did my emails fail to upload or send on the iPad but I lost all mail stored on my PC which I use in tandem to print up various documents from time to time. Why would this happen.

Will we ever get a fix for this problem as you can’t seem to contact anyone at Apple who take your money🙂

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Mail not working on iPhone after iOS 18 Update

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