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Mail not working on iPhone after iOS 18 Update

Hi guys,


After updating my iPhone from iOS 17.7 to 18, I encountered an error with my work email. It's showing "IMAP server is not responding."Our mail server uses TLS version 1.1. Does iOS 18 support this version? Can you confirm?




[Re-Titled by Moderator]

iPhone 12, iOS 18

Posted on Sep 16, 2024 10:04 PM

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Question marked as Top-ranking reply

Posted on Sep 26, 2024 7:41 PM

I added / (forward slash) in the IMAP Path Prefix field in IMAP account ( settings > Apps > Mail ) as suggested here in step 5 : 8 Steps to Fix Mail App Issues After Updating to iOS 18 and the issue is now resolved.

488 replies

Dec 5, 2024 9:52 AM in response to manojWijesinghe

This is why I dread and hate updates! All you do is break things that were working just fine. I’ve now spent hours, to no avail, to get my Gmail to populate in the mail app, I’ve tried all the suggestions including uninstall reinstall check pop and IMAP server settings to get my mail and it won’t work. This is infuriating! Apple for how ridiculously expensive your products are this basic function shouldn’t be such an issue! Get it together! I’m beyond furious!

Dec 13, 2024 5:04 PM in response to 2611-40

I can’t add any more email address to my iPhone it’s gone, there is icon to email accounts. WTF is wrong with Apple? This is unexpected and it’s insane as I have 3 addresses and now I can’t add them and have you use my laptop to access my other accounts. Fix this Apple..asap. How could this get by everyone on the last update? Where is the mail icon under general in setting????!

Dec 15, 2024 8:03 AM in response to manojWijesinghe

I'm wondering if this has to do with the age/version of the device. I have an iPhone XS and my wife has an 11Pro and we have no problem with the Apple Mail app since iOS 18.1. Maybe it is just the newer devices that are having this issue? I'm also not having a problem with my 3 or 4 year old iPad Air.


Note: I just updated to 18.2 and Apple has added some 'features' to the Mail app, none of which I want or need, but others may like them. I turned them all off.

Dec 16, 2024 9:19 AM in response to manojWijesinghe

1) Delete the account

2) shut down the phone

3) start phone

4) add account (again)

send and receive should now flow.


Took five times but eventually it worked let’s see if it lasts usually when Apple ignores multiple requests for a problem they feel like they’ve solved it already but still it’s hard to find concrete results. What I listed above worked totally fine and I literally updated the patch this morning, hoping it would fix things, but it didn’t so I did the above steps one more time and had success.

Dec 16, 2024 7:07 PM in response to manojWijesinghe

Try to reduce the number of mails in your mailbox. For me, only two mail folders including Inbox and Sent Messages kept failing to be synchronized with my IMAP server. After moving mails in my Inbox to the other folders on macOS mail client, it began to work properly. Sent Messages which has 11,258 emails is still suffering synchronization problem. On the other hand, a mail box which has 4,950 mails is synchronized without problem. I think it' worth trying.

Mail not working on iPhone after iOS 18 Update

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