Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why doesn't Apple Intelligence work on my iPhone 15 Pro Max?

I have upgraded my iPhone 15 pro max to ios 18 and I can't see Clean-up tools in photos, AI Siri, Genmoji and more... Can someone please tell me how to bring these features?


[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 18

Posted on Sep 16, 2024 11:47 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 29, 2024 7:21 AM

I have a iPhone 15 Pro and I updated to iOS 18.1. I cannot find ANY apple AI features at all. No revamped Siri, no photo smart eraser, no text summaries, nothing. This seems like 18.0 exactly to me. It said it successfully installed 18.1... but I get nothing. Help???

47 replies

Nov 8, 2024 5:30 AM in response to ynks1984

ynks1984 wrote:

I purchased an iPhone 14 Pro.......Certified Pre-Owned.......2 Months after purchasing...........WWDC 2024.........I then learned my new iPhone 14 Pro won't receive Apple AI........Obviously, I felt embarrassed, confused and disappointed to have just purchased a worthless iPhone........

Currently, I was about to purchase a Certified Pre-Owned iPhone 15 Pro..........However, after learning about this Apple AI, Visual Intelligence (Google Lens, Amazon Lens, etc.) snub...........I don't understand if the 15 Pro actually receives full Apple AI.......? Truthfully, this feature should have just added & been able to access on the screen and the original camera shortcut key button........Not the new weird capacitive camera button......or allow for both shortcut camera buttons.... lol

The FULL Apple Intelligence will work on an iPhone 15 Pro/15 Pro Max. No, you won't have the new Camera Capture Button, but ALL of the camera features will be available.

Nov 20, 2024 12:27 PM in response to Kashif1997

Kashif1997 wrote:

I have upgraded my iPhone 15 pro max china Edition to ios 18.1.1 and I can't see Clean-up tools in photos, AI Siri, Genmoji and more... Can someone please tell me how to bring these features?


That's because Apple Intelligence and ALL of its features are not available on any iPhone manufactured for the China market.

Dec 15, 2024 4:27 AM in response to sagara123

You device is supported so it must be the language settings and country that prevents Apple Intellingence from being enabled. Have you read How to get Apple Intelligence? This tells you what to use for language settings. It also tells you which countries are not supported yet. Do you see a setting called Apple Intelligence & Siri? When you go to this setting what text is displayed below the heading like the one below?

Dec 12, 2024 8:57 AM in response to Rezzman81

Hello, everyone.


There is a little bit of confusion surrounding the release of Apple Intelligence. Allow me to explain.


In September, everyone expected Apple Intelligence to roll out with iOS 18. When people updated, they did not see anything new. This is for this reason: the release of Apple Intelligence was delayed. Apple was still working on it and couldn’t get it out in time for iOS 18. As Craig Federighi put it in an interview with the Wall Street Journal: “This is a big lift, and we want to make sure we get it right.”


Then, in October, iOS 18.1 came out with Apple Intelligence. Now, as you may know, whether for ethical reasons or just because, some people hate AI. That’s why Apple made Apple Intelligence optional, and off by default. You actually need to manually enable it in Settings.


Some people that already know that you need to manually enable it and are on iOS 18.1 are still confused. There was no way to turn it on, even in Settings. What they didn’t know is that Apple Intelligence was only available in U.S English (now in localized English in Canada, and some other countries with iOS 18.2) and is only compatible with iPhone 15 Pro, iPhone 15 Pro Max, the entire iPhone 16 series, and iPads or Macs with M1 or later. This is due to processing power that Apple Intelligence needs to run.


Also, there is one more thing to be cleared up. Many people that already use Apple Intelligence are confused where some of the advertised features are. The truth is, not all of them are out yet. They will come in a series of “waves.” The first one came out in the beginning of October. The second one was released yesterday (December 11). The third one will be released next year (probably anywhere from late January to early December).


So, as you can see, all of this spreaded like wildfire over social media that “Apple Intelligence doesn’t work and is all a sham,” when really it was just all simple misunderstanding. So next time, if you’re confused, don’t assume things or look for the answers on social media. “Go to the source,” as they say.


To learn more about Apple Intelligence, visit the Apple Intelligence website.

If you want Apple Intelligence and have a compatible device running iOS 18.1, iPadOS 18.1, macOS Sequoia 15.1 or later, read Get started with Apple Intelligence on iPhone.


To high-ranking users:

Thank you for all your hard work trying to get the truth out. These internet riots can be a hassle for sure. Also, I would love to see this as a tip some day.


Thank you all for reading. I hope this helps!

Nov 8, 2024 12:28 AM in response to Rezzman81

I purchased an iPhone 14 Pro.......Certified Pre-Owned.......2 Months after purchasing...........WWDC 2024.........I then learned my new iPhone 14 Pro won't receive Apple AI........Obviously, I felt embarrassed, confused and disappointed to have just purchased a worthless iPhone........


Currently, I was about to purchase a Certified Pre-Owned iPhone 15 Pro..........However, after learning about this Apple AI, Visual Intelligence (Google Lens, Amazon Lens, etc.) snub...........I don't understand if the 15 Pro actually receives full Apple AI.......? Truthfully, this feature should have just added & been able to access on the screen and the original camera shortcut key button........Not the new weird capacitive camera button......or allow for both shortcut camera buttons.... lol

Why doesn't Apple Intelligence work on my iPhone 15 Pro Max?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.