unauthorized purchase

i was omw to the dollar store to get some things i went to check out to pay it wasn’t accepted so i looked at ny phone and seen roblox made an a unauthorized purchase for $5 dollars worth of robux tht i DID NOT pay for so i need my refund cs tht is uncalled for

iPhone SE, iOS 18

Posted on Sep 16, 2024 09:38 AM

Reply
1 reply

Sep 16, 2024 09:50 AM in response to liyah198

That can only happen if someone knows your Password/Passcode to be able to authorize the charge. Never give this information to anyone else as that is giving them authorization to make purchases. Change the Password on your account and Passcode on your device immediately.


Review your Purchase History here:

View your purchase history for the App Store and other Apple media services - Apple Support


You can try to request a refund, but it is not guaranteed. Apple may provide a compassionate refund in some cases, but it should never be expected.

Request a refund for apps or content that you bought from Apple - Apple Support


If you are unable to determine how the charge occurred, then follow additional steps to take for when your account has been compromised with help in changing your passwords.

If you think your Apple ID has been compromised - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

unauthorized purchase

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