Why isn’t Xfinity mobile approved for the iPhone upgrade program?

I’ve been a member of the iPhone upgrade program for a number of years. I recently changed my carrier from ATT to Xfinity mobile and learned that my participation in the program would be terminated. When I contacted Apple, the specialist said I was terminated because I changed carrier mid-contract and that was not allowed. I asked why a change of carrier was such an infraction since I still paid my monthly fee to Citizens Bank as before. The specialist then said the problem was that Xfinity mobile (7.2 million subscribers) was not a supported carrier for this program. Supported carriers are Boost (7.5 million subscribers), (115 million), T-mobile (119 million), and Verizon (115 million) ; it didn’t seem to matter that Xfinity mobile utilizes the Verizon network. Apparently the supported carriers signed some sort of contract with Apple and Citizens. Has anyone else experienced this?


iPhone 15 Pro Max, iOS 18

Posted on Sep 13, 2024 03:44 AM

Reply
1 reply

Sep 14, 2024 01:10 AM in response to Sangaboni

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.


This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.



Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.



Hence, some of the following links which are relevant to your query may help you:


  1. Questions directed to Apple Inc -
    1. Product Feedback - Apple
  2. Order & Transaction related information -->
    1. Order Status - Shopping Help
    2. Viewing & Changing Orders - Shopping Help
    3. Genius Bar Reservation and Apple Support Options - Apple
  3. Suggestions and Feedback for improvements --> Apple Inc says; "We read all feedback carefully, but we are unable to respond to each submission individually."
    1. Here is how for iPhone · Country or region* Select your country or region. · Feedback Type* Select feedback type. · Comments* Enter a comment.
    2. Feedback - iPhone - Apple
  4. Repair costs or product or prices of part service & replacement -
    1. iPhone Repair and Service - Apple Support (IN)
    2. iPhone Screen Repair & Replacement
    3. iPhone Battery Repair & Replacement
  5. Product & Launch Detail etc.. --> Apple
  6. Any other issue --> Contact – Official Apple Support (IN) & Contact Apple for support and service


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why isn’t Xfinity mobile approved for the iPhone upgrade program?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.