Studio M2 Max 2023 issues - keeps freezing and restarting.

Thank you for following up with your results!

I have been making similar recommendations for a while, But I seldom get the important feedback that

"This a a pathway that WORKS!"

So sorry you had to endure such delays in the process of getting satisfaction.

Try running the diagnostic. if thatt fails, you have a very simple transaction that the genius bar.

Use Apple Diagnostics to test your Mac - Apple Support

if it does not fail, consider contacting Apple support by phone, if available in your area.

Support

.

You have a Hardware problem inside the system-on-a-Chip.

If you can get the user diagnostic to detect that, it will be easy to get the problem fixed. if you show up at the genius bar with no way to reproduce the problem, you WILL be sent away without a solution, because they are not trained to read panic reports.

if you contact Apple support, the First responders are also NOT trained to read your panic reports. You will need to work with them, and ask to have a specialist (who can read your panic reports) contact you. IF you ERASE your Mac before someone reads the stored panic reports, they will be LOST.

Apple agents can read what you have posted on these forums, if you tell them what discussion it is on. What they do NOT do is "Take our word for it" -- they have their own more rigorous procedures. What you hope to have happen is that Apple support DIRECTS a service center to replace your mainboard.

After major service, your files are NOT likely to be returned to you, so you need to have Recent Trusted backup of everything you want to still have AFTER service.

I will extract some important summary information form your etrecheck reportin the next post.

Diagnostics Information (past 60 days):

    2024-09-02 19:10:55 Kernel Panic (4 times)

        First occurrence: 2024-08-30 10:30:08

        Details:

            SOCD report detected: (AP watchdog expired)

**SOCD is System-on-a-Chip Daemon, and this suggest deep Hardware issues

  2024-08-30 14:09:46 Kernel Panic

        Details:

            panic(cpu 1 caller 0xfffffe00278362dc): Kernel data abort. at pc 0xfff

            ffe00288f8cf8, lr 0xfffffe0028913f6c (saved state: 0xfffffe87fc743770)

            Panicked task 0xfffffe24d33201c0: 0 pages, 671 threads: pid 0: kernel_

            task

**this does not happen in properly working MacOS on working hardware

   2024-08-30 13:57:22 Kernel Panic

        Details:

            panic(cpu 1 caller 0xfffffe00200a3644): cpu1: LLC Bus error (Bus error

            ) from cpu1: FAR=0x100860000 LLC_ERR_STS\/ADR\/INF=0x80\/0x23800000000

            00000\/0x110000003 addr=0 cmd=0x1c(acc_cifl2c_cmd_rd_istrm) err_sts: (

            LLC_ERR_STS\/ADR\/INF=0x80\/0x2380000000000000\/0x110000003 LSU_ERR_ST

            S=0 FED_ERR_STS=0 MMU_ERR_STS=0 DPC_ERR_STS=0) @rhodes_platform_error_

            handler.c:635

            Panicked task 0xfffffe1b5b4fcfb8: 995 pages, 3 threads: pid 1155: com.

            wacom.IOMana

** this are reports of Low-level CACHE errors, caused by bad cache hardware

    2024-08-27 09:34:46 Kernel Panic

        Details:

            panic(cpu 1 caller 0xfffffe00262262dc): Kernel instruction fetch abort

             at pc 0xd2d7fe2000ccfce0, lr 0xfffffe2000ccfce0 (saved state: 0xfffff

            e4fe2673a00)

            Panicked task 0xfffffe1ffe9dcfb8: 546247 pages, 116 threads: pid 1073:

             Adobe InDesign 2

** this problem does not occur in properly-functioning hardware

Apple diagnostics find GROSS failures. But in the limited time allowed, they seldom find subtle failures.

Now you have a harder job convincing Apple support your Mac has a hardware issue.

As I said above, if you present it at the Genius Bar, and can not make if fail on the spot, they will return it to you unmodified.

That is why I suggested you start talking to apple support today, and have them read your panic reports, which, [in my opinion] show a clear hardware failure.

Does it crash if you disconnet th Wacom tablet?

On your Mac, choose Apple menu  > Shut Down.

Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.

Press and hold the power button on your Mac until “Loading startup options” appears.

Select a volume.

Press and hold the Shift key, then click Continue in Safe Mode.

The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

Does the problem occur in Safe Mode? 

OK