You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
IMac running OS 10.12.6
iPhone SE running iOS 17.5.1
When opening either iTunes or Photos,
error message says "need software update to connect"
Then when I hit the "install" button, next error message says
"download failed"
iMac 27″, macOS 10.12
I think you may have found the point where your iPhone is running an iOS version that will no longer talk to iTunes. Several years ago Apple replaced iTunes with the Music application.
If you cannot upgrade your macOS version to a version newer and with an iTunes/Music version that will talk to iOS 17 then you won't be able to sync your iPhone anymore. If you use iCloud you can still get access to some files that way if you log into iCloud.com with a web browser.
Which exact year model? I have a 2012 and I could install up to Monterey if necessary. That's a big jump up from what you are running.
Many Thanks Limnos!
Very helpful. iMac is now 13 years old.
Trying to set a new record for Mac longevity.
P
Thank you for your reply Limnos.
iMac 27 (mid 2011) Model 12,2
3.1 GHz Intel Core i5
I do not believe this will run OS High Sierra.
May be time for a new iMac
itunes cannot recognize iphone
