Apps are crashing in my iPhone 15 Pro Max iOS 17.6.1

I have a brand new 15 Pro Max. I have updated to the latest iOS Version (17.6.1). I have over 78% of available GB and all my apps are up to date. Apps that have worked flawlessly for years are now all crashing. I do not use the cloud and have never used the cloud; so cloud storage is not an issue. I am successfully connected to wifi and I have restarted my phone multiple times and have plenty of battery (84%).


Does anyone have any suggestions before I travel 2 hours to my nearest apple store ;) ?


[Re-Titled by Moderator]

iPhone 15 Pro Max

Posted on Aug 15, 2024 07:13 AM

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Posted on Aug 15, 2024 07:22 AM

I have a similar problem with my 13Pro that is now using 17.6.1. Words With Friends2, which worked perfectly yesterday, now crashes with the .1 update. I've restarted the phone, deleted the app, re-installed the app and still no luck. That and a host of other bugs in texting now. I wish you luck on getting help, but I found that the Apple Stores aren't as helpful as one thinks (been there - done that). Zynga, the WWF developer points the finger at Apple on this one.

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Aug 15, 2024 07:22 AM in response to knsmed

I have a similar problem with my 13Pro that is now using 17.6.1. Words With Friends2, which worked perfectly yesterday, now crashes with the .1 update. I've restarted the phone, deleted the app, re-installed the app and still no luck. That and a host of other bugs in texting now. I wish you luck on getting help, but I found that the Apple Stores aren't as helpful as one thinks (been there - done that). Zynga, the WWF developer points the finger at Apple on this one.

Aug 15, 2024 08:38 AM in response to jackfromestero

Thanks to you and everyone else for replying and sharing. Like you, everything was working perfectly on my phone yesterday. When I woke up today everything is crashing - and that was BEFORE the update. I did the update (as suggested) and it has not helped at all. I am not on Verizon; however, I did leave it off for over 15 min on one of my reboots and still no luck. Hoping someone from Apple will see these and chime in. Apps blame Apple and Apple blames Apps - it's a no win...lol

Aug 19, 2024 08:41 AM in response to knsmed

I updated my 15 Pro to 17.6.1 about a week ago. I started to notice some things. It started with videos on Facebook, X, and Instagram being glitchy and buffering. I originally thought it was my connection. Turns out it was not my Wi-Fi or connections at all. I could replicate the issues at various locations.


My issues are:

• any video (downloaded, photos, or social media) do not play.

• music does not play

• videos online also do not play. We tried the YouTube and Apple webpages; nothing worked.

• I can make and connect a phone call. That call does not have any audio. Facetime calls also do not have audio or video.

• My battery was hot while charging in my car on Saturday.


After several hours on Saturday with Apple support (first text chat, then phone support), I was left with a phone that didn't work well. Apple phone support tried to reset to factory settings from a computer on Saturday (connected via cable). That reset failed. I then scheduled in-person support though the Apple Support app at a local Best Buy. Best Buy ran all the same diagnostics that the Phone Support did the day before; found nothing. Best Buy hard reset my phone to factory new; same issues (no video or calls). Later on Sunday afternoon, I reopened my case and spoke to a Apple Support Manager for 2.5 hours. She ran diagnostics, attempted to reset the phone again, and tried everything possible. The phone was still quirky with the same issues. She did say that "maybe it's Verizon" and I should speak to the also. The Apple Support Manager ended the call with sending report logs to Apple Engineering to review. The Engineering review could take 3-5 days. Grrr.


I did call Verizon and review all the settings. My Verizon settings were all perfectly fine.


Now I wait for several days until Apple Support gets the Engineering review of my phone's issues.

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Apps are crashing in my iPhone 15 Pro Max iOS 17.6.1

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