I have child restrictions on my daughters phone through and cannot remove it due to an old apple ID. I need to fix this.

My husband, my daughter and myself were all on a phone plan. We restricted her app downloading capabilities through apple with my husbands apple ID. We then dropped my husband off of our cell phone plan as he has a company phone. In the process he lost his apple ID and had to start a new one. He also lost his number. We need to remove the restriction from my daughters phone and are unable to do so because it is all linked to my husbands old Apple ID that he no longer has, and his old cell phone number that he no longer has. How do we fix this?

iPhone 14 Pro Max, iOS 17

Posted on Jul 31, 2024 12:16 PM

Reply
2 replies

Jul 31, 2024 01:25 PM in response to Ally_White

Do you know the Screen Time passcode that set it up? Can you enter that directly on the iPhone?


If not then I suspect you will have to erase the phone and restore it from a backup that pre-dates when you set up Screen Time.


If you wish to confirm this, refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


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I have child restrictions on my daughters phone through and cannot remove it due to an old apple ID. I need to fix this.

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