USERNAME_CONFLICT_WITH_EXISTING_APPLE_ID

Question

Level 1

4 points

USERNAME_CONFLICT_WITH_EXISTING_APPLE_ID

We recently joined apple business manager. When I add my domain and turned on Google Workspace sync a handful of users started getting emails that said, "Update Your Apple ID. Flytedesk Inc, has claimed @flytedesk.com. Starting Sept 14, 2024 you will no longer be able to use "xyz@flytedesk.com" as your Apple ID. Choose a different email address to contine using this Apple ID." My questions is, what exactly will happen to user xyz@flytedesk.com on Sept, 14th? Will they no longer be able to login to their computer?

Additionally, the people who are receiving this are not showing up in [Users] section of the apple business manager. Will they start to show up after Sept 14th?

Any help understanding this situation and what to do/not do is most appreciated!

MacBook Pro (M3, 2023)

Posted on Jul 23, 2024 8:52 AM

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Answer 1

celliott147

Level 6

12,254 points

Jul 29, 2024 2:22 PM in response to flytedesk

If they don't change their email address associated, it will be assigned a temporary Apple ID. This typically looks like user-domain.com@temporary.appleid.com.

The users will begin to show up after they change their email address, or after September 14th, whichever is sooner.

If they are logging in with their existing Apple ID, they should still be able to log in with the same account (the only thing here affected by the change is the recovery of the password). If you are using a service like Jamf Connect, Mosyle Fuse, Kandji Passport, Jumpcloud, or XCreds, nothing will change.

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Answer 2

Jul 23, 2024 11:15 AM in response to flytedesk

Did you let your FlyteDesk.com domain name subscription expire? If you did, someone else may have registered it and you will very definitely need another domain name. Talk to the ISP where you registered your domain name and determine if it has indeed lapsed.

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Answer 3

flytedesk Author

Level 1

4 points

Jul 24, 2024 6:13 AM in response to VikingOSX

Never lapsed and the domain has never been used with apple before. 30 out 36 flytedesk.com id's are working fine, which means apple recognizes the domain as ours. I would have expected it to be all or nothing, but it's only not working for a handful of users...

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Answer 4

celliott147

Level 6

12,254 points

Jul 31, 2024 11:48 AM in response to flytedesk

I've been there. It's terrifying for you. It's terrifying for your user. It's a bit of a pain. But when the person with the password to the account holder account for Apple Developer, or the person with the password for the Podcast uploads, or the person with the password for the APNS cert account leaves and didn't document, and is on bad terms or is otherwise unreachable, you'll be glad you did this.

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Answer 5

Jul 24, 2024 2:00 PM in response to flytedesk

I won't be able to help further with this issue as no experience with apple business manager. Anyone at Apple or your Apple Sales rep able to help?

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Answer 6

flytedesk Author

Level 1

4 points

Jul 29, 2024 3:14 PM in response to celliott147

Super helpful - thank you!!!

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USERNAME_CONFLICT_WITH_EXISTING_APPLE_ID

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