You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple School Manager has stopped responding

These are the details!


APP NAME

ASM.MainPortal



CLIENT TIME

2024-07-16T14:06:35.681Z (1721138795681)



USER AGENT

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15



HREF

https://school.apple.com/#/main/users



HOSTNAME

school.apple.com



IS ESSENTIALS

false



PATHNAME

/



HASH

#/main/users



BUILD INFO

2419Project119__2419B30__en-us



SESSION ID

5TWG-0afGqKrydPmfwg6l



STAT ID

DQqZXGn-bB74JMtKDiIrq



AUTH DOMAIN ID

1



ENVIRONMENT

MAID_PROD1



IS INTERNAL

false



IS DEBUG

false



PRIMARY INTERACTION MODE

MOUSE



SIZE CLASS HORIZONTAL

REGULAR



SIZE CLASS VERTICAL

REGULAR



ERROR TITLE

HTTP Error: 500 - /people/v2/accounts/managed_id/check_availability



ERROR TYPE

HTTP



REQUEST UUID

302bd26b-a2d7-4adf-91fc-83a29b57863d



TRACE ID

302bd26b-a2d7-4adf-91fc-83a29b57863d



IS FATAL

true



IS REJECTION

false



ERROR CONTEXT

{

"url": "https://ws.school.apple.com/people/v2/accounts/managed_id/check_availability",

"method": "POST",

"body": {

"items": [

{

"client_id": "bf648a11-4327-45e8-9b65-41598568df37",

"data": {

"managed_id": "raricke@weatherlysd.org"

}

}

]

},

"headers": {

"Content-Type": "text/plain",

"Accept-Language": "en-us"

},

"response": {

"status": 500,

"headers": "cache-control: no-store\r\ncontent-length: 41\r\ncontent-type: text/plain; charset=UTF-8\r\nexpires: 0\r\npragma: no-cache\r\nx-apple-request-uuid: 302bd26b-a2d7-4adf-91fc-83a29b57863d\r\n",

"encodedBody": "INTERNAL_SERVER_ERROR"

},

"connection": {

"isOffline": false

}

}



SIZE CLASS

REGULAR



LINE NUMBER

10



STACK

r@https://school.apple.com/applications/portal/2419Project119/en-us/main.js:10:1360876

o@https://school.apple.com/applications/portal/2419Project119/en-us/main.js:10:1360940

T@https://school.apple.com/applications/portal/2419Project119/en-us/main.js:10:683947

@https://school.apple.com/applications/portal/2419Project119/en-us/main.js:10:685667



ORG ID

2195500001286390



ACCOUNT ID

21810565083

Posted on Jul 16, 2024 7:08 AM

Reply
1 reply

Apple School Manager has stopped responding

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.