I chatted with apple and they werent able to fix it- they gave me a number I was suppose to call and I went back to my messages and the whole chat has disappeared! first Apple product, so far not the best experience.
ive checked the website on another phone and it works fine.
iPhone 14
Possibly, but I would never advocate using Google Chrome. Try Brave instead:
https://apps.apple.com/us/app/brave-private-web-browser-vpn/id1052879175
If that website also misbehaves using Brave would implicate something other than the browser app itself. It could be a defective website, or something else on your iPhone that's affecting it. Those Apple suggestions will help isolate the cause.
If you exhaustively performed all the recommendations in that Apple Support document, I doubt a back up and restore will change anything. As inconvenient as it may be, I'd contact Apple again and ask them to help.
I've never seen a chat simply disappear; you ought to at least have had the opportunity to retain it before exiting the chat. I realize it doesn't help to know that, but something isn't right. Apple will be more than happy to help fix whatever's wrong, especially since your iPhone is new. There may still be something amiss with that website, which is something no one else can fix.
When contacting Apple, be sure to use the Support link that appears on these webpages. That's by far the best way, despite the fact you have to jump through some hoops to get the help you need.
thank you. I did try all the things that article suggested. I have tried using the website on another phone and it works fine. I also used both browsers to look up other websites and it only does it with this certain site. I only activated the phone 2 days ago. do you think I should back up what I have and do a reset?
ok- i will check that out but would that also affect it doing it on chrome?
ok thank you.
You're welcome. Please let me know what Apple has to say. I don't like unsolved mysteries either.
IPhone 14 One website keeps reloading page over & over like every 9 seconds on safari & chrome.
