I can’t change my Touch ID

So I got a problem


So I turned on Stolen Device Protection on my IPhone SE, and then, some time

later, Touch ID stopped working (IDK why it just doesn't recognize my

thumb)


So I want to fix Touch ID (by deleting and re-adding my existing

fingers, or adding a new finger). But I can't change Touch ID, because

Stolen Device Protection doesn't trust my thumb print; it requires that I

authenticate via Touch ID (which doesn't work.)


A solution would be temporarily to disable Stolen Device Protection,

then fix Touch ID, then re-enable Stolen Device Protection. But the problem is I’m unable to do that without a working Thumb print.


Important stuff are locked because of this including saved passwords and other stuff


can anybody help me fix this?


iPhone SE, iOS 17

Posted on Jun 9, 2024 5:15 PM

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1 reply

Jun 9, 2024 6:06 PM in response to Liam_Man

Liam_Man wrote:

So I got a problem

So I turned on Stolen Device Protection on my IPhone SE, and then, some time
later, Touch ID stopped working (IDK why it just doesn't recognize my
thumb)

So I want to fix Touch ID (by deleting and re-adding my existing
fingers, or adding a new finger). But I can't change Touch ID, because
Stolen Device Protection doesn't trust my thumb print; it requires that I
authenticate via Touch ID (which doesn't work.)

A solution would be temporarily to disable Stolen Device Protection,
then fix Touch ID, then re-enable Stolen Device Protection. But the problem is I’m unable to do that without a working Thumb print.

Important stuff are locked because of this including saved passwords and other stuff

can anybody help me fix this?


I would review the details here


ref: About Stolen Device Protection for iPhone - Apple Support


ref: Use Stolen Device Protection on iPhone - Apple Support




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I can’t change my Touch ID

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