App store missing from child's phone even though it's "allowed"

Yes same thing is happening with mine. Hopefully Apple fixes this glitch asap.

Hi everyone - I am having this issue and am very frustrated. I just spent a LOT of money upgrading our apple products for the new school year. I am giving my middle school child more freedom but she still has screen time. The app store is doing exactly what everyone below described several weeks ago. One of the reasons i got her a new phone was due to the fact i thought the old one was malfunctioning. Apple this is an obvious problem. Can you please fix this bug? I have given her permission to install apps and yet still the App store is totally gone. I have rest everything. I have turned off screen time and reset it all (there went a large chunk of time). Nothing is working. Please help.

luckily, we were able to fix the problem by turning off screen time fully, there weren’t that many settings we needed to reconfigure, I just wish that Apple would put more work and time into the screen time settings, like having its own app for it and honestly just making it easier to navigate less buggy

Yes, the app store came back immediately. If you turn off the app store, it's going to disappear.

Apple have confirmed this is an issue with the software.

Apple will fix this through a software update, no ETA.

Yeah it does seem buggy. I personally thought it maybe something to do with my devices that are managed by Mosyle (MDM solution) but it isn’t. I am sure they will release this update asap!

Thank you so much! This was the ONLY thing that worked for me!

This worked perfectly Thank you for sharing. I was about to throw the phone away! Again, a million Thanks for your help.

I did this and right when I added it back and toggled “Content & Privacy Restrictions” back on, App Store disappeared again!

Yes, thats the behaviour I was seeing too. But the update has fixed my issue. Im currently on 17.6.1 and issue has been fixed.

What version of iOS are you on?

I have the same problem. Apple support suggested to factory reset and reinstall the os on the child’s phone. I didn’t do that because my child phone is using an eSIM and I didn’t want to deal with the carrier to get a new one. I might end up trying this in a few days when I have time/energy to deal with the carrier. But for now can work around by disabling content restrictions.

if anyone else having this problem is able to factory reset their child’s iPhone and report back if it solved the problem, that would be very helpful!

Same experience.

I want to manage App Store access on my childs devices, and sometimes I have to enable it to update apps. When I allow app store access through the management parental control feature, the app store appear just fine on the iPhone, but on the iPad the icon appear for 2 seconds before it is gone again. How come it work on one device, and not the other is mind buggin.

We use a dedicated Apple ID for my childs devices.

Very buggy experience, and far from the "It just works" that used to be the Apple trademark.

THIS FIXED IT. And like other posters said, this doesn't erase all your restrictions you've set, which is why I was afraid to press the Stop Managing Screen Time button. Thank you! Annoying glitch Apple. Need to fix this!!!!

This is the exact same issue i am experiencing. One day we noticed that on the iPhone 11 Pro my son uses, screen time wasn't reporting properly. We set it up from scratch again and now this exact behavior happens. If i restrict content, the App Store appears for a moment just to disappear again.

Allowing installs and everything App Store related doesn't help at all.

I have to remove all content restrictions. If an app has got an update (like Brawl Stars right now) nothing happens...

Super annoying and i would have expected better from a company this big and tech savy.

sahid007 wrote:

I am having the same issue.

App Store will only appear if I disable all Content Restrictions.

If I set Allow for Install App, the App Store appears for a 1-2 seconds and then disappears.

I have logged a case with Apple for them to investigate.

Will update the thread if I have an update.

Every time I completely “turn off” the button to manage my child’s screen time, it is reset to factory privacy settings when I turn it back on. I then have to REMEMBER each level of safety I had for that child. (This is incredibly frustrating as it should turn back on exactly what it had been set at, and if anything, Apple should ADD A BUTTON to reset the privacy settings…not make us re-enter every single thing.)