App store keeps disappearing after turning it to allow in content & privacy section

Can Apple please respond to this issue, or link to where it may have been solved elsewhere? I’m experiencing the exact same issue. Currently running iOS 17.5.1. And no I’m not a novice and the app isn’t simply “hidden”. It appears and then suddenly disappears after a few seconds, even after rebooting and resetting app layout.

I had the same issue with the latest iOS update 17.5.1.

I went into screen time and allowed App Store purchases like you describe that you normally do. But then I turned off content and privacy restrictions, rebooted the iPad and then the App Store would show up and stay. When I was done updating apps I turn content and privacy restrictions back on and then set App Store purchases back to Don’t Allow.

I did this on three different kid iPads so I’m confident it works.

Yes, just had this issue and fixed it by turning off everything and resetting. Apple needs to fix this bug.

This worked for getting the apps updated. Thanks zsurfsup for sharing! Hopefully Apple provides a real fix soon. (Not to mention getting auto update working properly for restricted devices!)

Awesome thanks for that. By setting everything to Allow, and Turning off Content and Privacy Restrictions it brought the App Store back without even resetting. Many thanks. Apple have caused me days of work with this bug as I have hundreds of shortcuts which stupidly, are treated the same as a apps, and after previously resetting my phone had been spread over 10 pages on my phone. Time to complete putting them all back again.

First, perhaps understand the Apple Support Community is a user-to-user technical forum. Contributors here are all end-users, just like you. Other than the site Moderators, Apple neither monitor nor participate here.

As such, if you hope to reach Apple through these forums, you will be disappointed.

As for your issue, if you are unable to resolve a problem - either yourself or through posting here - you would be well advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

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You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to offer assistance:

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