iPadOS update bricked my iPad Pro (error code 4013)

Question

Level 1

12 points

iPadOS update bricked my iPad Pro (error code 4013)

Last fall, I allowed my iPad Pro to automatically update overnight to the new iPadOS 17 (I believe that was the version that was being installed). When I woke up the next morning, the iPad was stuck in restore mode. I was unable to restore the iPad (used 4 computers, multiple cables, Genius Bar rep also had same results). What else can I do to fix the issue? The only solution proposed by the Apple store was to replace the device for $500. (For example, is there any way to restore the iPad to an older software version?)

iPad Pro

Posted on May 18, 2024 09:35 PM

Reply

Answer 1

KaeBFly

Level 6

8,503 points

May 18, 2024 09:42 PM in response to giocap01

No you can’t go back to an older iPadOS. If you had Apple look at the device they provided you with the options available to you (out of warranty replacement based on the amount you mentioned or buying a new iPad).

Reply

Answer 2

giocap01 Author

Level 1

12 points

May 18, 2024 09:43 PM in response to Niel

The Genius Bar representative was not able to diagnose the issue, so I'm not sure what I would gain from going back at this point.

As far as contacting Apple goes, I have chatted with them several times in the past and they have only pointed me to steps I've already taken to troubleshoot

Reply

Answer 3

giocap01 Author

Level 1

12 points

May 18, 2024 09:47 PM in response to KaeBFly

Thank you for letting me know it is not possible to go back to previous versions.

Regarding your other point, yes, out of warranty replacement was the only option they offered me. While the Genius Bar rep was friendly, it's extremely disappointing that Apple would not offer any free repair option since their update caused the issue.

Reply

Answer 4

Niel

Community+ 2025

Level 10

739,541 points

May 18, 2024 09:37 PM in response to giocap01

No. Go back to the Genius Bar or click here and contact Apple.

(253151)

Reply

iPadOS update bricked my iPad Pro (error code 4013)

Similar questions