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Why is Siri unable to play music from my Apple Music library?

When I updated my iPhone to iOS 17.5, Siri will not play music from my library that is on my phone. Previously all I had to say was "Play playlist New Stuff" and Siri would start playing the first song in the play list. I do not have an apple music subscription and shouldn't need one for Siri to play the music in my library. Now when I ask Siri to play music it says "Looks like Apple Music can't play that." I had this problem a year or two ago after a previous update. The solution was to add "from my library" to the request. After a later update I did not need to append with "from my library." The Music setting does have an option to "Show Apple Music" but I have it turned off. I toggled it on and off and still have the same problem. Why is this happening again? I've googled around but none of the solutions have helped. Does anyone know how to fix this?


[Re-Titled by Moderator]

iPhone 14 Pro, iOS 17

Posted on May 16, 2024 7:16 AM

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Question marked as Top-ranking reply

Posted on May 29, 2024 6:56 AM

Made another call to Apple Tech Support (5/29/2024). Evidently, many have this issue. Because of all the calls Apple is aware of this. My guess is that there will be another software update to fix this Siri (music) issue.

83 replies

Aug 2, 2024 2:36 PM in response to MacUser_2001

I too thought iOS 17.6 had fixed it initially as all playlists now work with Siri. Unfortunately the location that I actually need the Siri voice control is in the car on Apple Carplay as it is illegal to choose and change music unless by voice control. Now I find myself in the frustrating position that I can voice control any of my playlists again in situations where I can just as easily do it manually but in the car where I need it, all playlist still report back as "It looks like Apple Music can't do that right now".


How long to wait now until that ongoing issue is still to be fixed?

Nov 20, 2024 8:12 AM in response to MacUser_2001

This is a work around for those with Apple Watch or iTunes Match Subscription.


From my observation Siri on CarPlay will only search the Apple Music Subscription for the playlist.


  1. Apple Watch: For those with Apple Watch, this method bypass the Siri interface via CarPlay, simply raise the watch to your lips and say: “Hey Siri, play playlist x” and Siri will play flawlessly. Just have to make sure the “‘’Listen for “Siri” or “Hey Siri”’’ is activated on your watch. Search the web, if you don’t know how to do this;


2. iTunes Match Subscription: This is a more complicated work around and make sure you do this on WiFi; or else, the iPhone will gobble up your mobile data.:

  • On your Mac or PC, on your iTunes app, Goto the “Settings” select “Sync Library”, then, “OK”. Following that - Click “File” - “Library” - “update Cloud Library”. This takes a while to complete.;
  • Delete your music library from your iPhone :- Goto “Settings” - “General” - “iPhone Storage” - “Music”; then, scroll down to the middle of the page for ”Edit“, next to “All Songs” click on the red circle with “-“. Wait for a few minutes for the iPhone to delete all songs from the device.
  • Goto “Settings” - “Music” - “Sync Library” toggle that option on.
  • Open the Music app, from here you’ll find all your music library and playlist. At this point, the music library is stored online. Select the playlist that you use most often, you will find “+” on top of the screen, next to the name of your playlist. Click on the “+” sign to download the songs onto your device.


So, bear in mind, other then the playlist you have downloaded, the rest of the songs reside online, should you play all music while using CarPlay, you are using Mobile Data. Download as many playlist as you want and only ask Siri to play playlist.


From now on, until Apple Developers fix the Siri on CarPlay playlist search parameter, do not connect your device to your Mac or PC. Any music from iTunes to the devices will render playlist unworkable again.


Good Luck!!


Jul 29, 2024 6:45 PM in response to MacUser_2001

With the recent iOS 17.6 update installed, the Siri playlist failure issue was resolved for me.


HOWEVER… I renamed each of my playlist names to a single unique name that was not at all similar to an Artist, Album or song within my library.


Siri now acknowledges all of my playlists by verbal request and plays their song content in the correct order.


Why is Siri unable to play music from my Apple Music library?

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