Are there any browser settings or restrictions on the iPad that might be affecting website access?

I hope this email finds you well. I am writing to seek assistance regarding an issue I am facing with my iPad.


I have been experiencing difficulty accessing certain websites on my iPad device. Despite trying various troubleshooting steps such as refreshing the browser, clearing cache and cookies, updating Safari, and even changing DNS settings, I have not been able to resolve the issue.


The websites simply do not load, and I receive an error message stating that the server cannot be reached or the webpage cannot be found.


I have also tried accessing the websites using different browsers, such as Chrome and Firefox, but the problem persists. This issue is not limited to a specific website but seems to occur across multiple websites.


My iPad's software is up to date, and I have a stable internet connection as I can access other websites and apps without any issues. Therefore, it seems that the problem lies specifically with the iPad's ability to load certain websites.


I would appreciate it if you could provide further assistance or guidance on how to resolve this issue. Is there any additional troubleshooting step I can try, or is there a known issue with iPad devices that could be causing this problem?


Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely,

iPad mini

Posted on May 12, 2024 01:48 AM

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May 12, 2024 06:05 AM in response to SaqibRohan

Hello, this might be a DNS issue.


On your iPad, go to Settings > Wi-Fi, tap the “i” icon next to your Wi-Fi network and see if “Configure DNS” is set to automatic. If it is, your Wi-Fi router might be the device providing DNS resolution (the conversion between the name of the website and its IP address.) To see if your router is the issue, use the iPad on another Wi-Fi network, one that other people have no issues with for the websites you are trying to access. If you have no issues with another network, change the DNS settings on your Wi-Fi router. I can’t tell how to do this as each manufacturer has its own ways of doing this. Refer to the user manual or contact them.

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Are there any browser settings or restrictions on the iPad that might be affecting website access?

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