I got an iPhone 6s max from a friend and her Apple ID was still on the phone so I removed devices linked and also tried to sign out and I think I kind of changed her password now apple has logged her out and both her old password and the one I used is not working how do I rectify this problem pls
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She needs to reset her password.
This Apple article has instructions for what to do if you have forgotten your Apple account password —> If you forgot your Apple ID password - Apple Support
or go directly to this link —> http://iforgot.apple.com/
If you don't receive your verification or reset email, read this Apple Support article: If you didn't receive your verification or reset email - Apple Support
"When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account."
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community
If you still need help this page provides country-specific Apple Support contact information for customers seeking help ➞ Contact Apple for support and service - Apple Support
This page has telephone numbers for contacting Apple for support and service ➞ Contact Apple for support and service - Apple Support
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She also needs to reset the phone for your use. Refer her to: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
How can I change my Apple ID password?
