Watch payments not working after 10.4 update

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Level 1

31 points

Watch payments not working after 10.4 update

I updated my watch to 10.4 yesterday as well as my phone to iOS 17.4. I now find when I go to pay for something after double clicking the side button instead of my card displaying on the watch I get the message “Confirm with assistive touch is enabled. To confirm payment, open the action menu and use assistive touch gesture to confirm. You can turn this off at any time in Accessibility settings”.

I press the GO TO SETTINGS link and there is a toggle switch for Assistive Touch. I slide this to ON but nothing changes, I still get the same message when trying to make a payment.

i have turned both blue tooth and WiFi on and off and have powered off and on my iPhone 15 and watch series 6.

can anyone suggest what I should try next?

Posted on Mar 9, 2024 07:45 AM

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Answer 1

Top-ranking reply

temasknarf Author

Level 1

31 points

Mar 9, 2024 09:55 AM in response to Jeff Donald

Jeff I’ve sorted it - there are two toggles is Accessability: Assistive touch AND Confirm with Assistive Touch. The later was on and when turned off now brings up the payment card. The original link in the comment brought me to the Assistive Touch toggle only. I do appreciate your help and patience with this Jeff, these settings must have got changed somehow during the update! Many thanks to you again.

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Answer 2

Jeff Donald

Level 8

41,466 points

Mar 9, 2024 09:30 AM in response to temasknarf

Please do a forced restart of both devices. A forced restart is more than just turning off and on. Instructions are below if you need assistance.

Force restart iPhone - Apple Support

Restart Apple Watch - Apple Support

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Answer 3

Jeff Donald

Level 8

41,466 points

Mar 9, 2024 09:52 AM in response to temasknarf

You can try unpairing your devices, restarting both devices and then pairing both devices again. If this doesn’t work you’ll need to contact Apple Support. In the US, please call 1-800-MY-APPLE, outside the US, please review the Apple Support article I linked below,

Choose your country or region - Official Apple Support

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Answer 4

Jeff Donald

Level 8

41,466 points

Mar 9, 2024 10:02 AM in response to temasknarf

You’re welcome! I hope you have a great weekend.

Updates can certainly cause settings to change. Just an FYI, unpairing and pairing sets most (all?) settings back to factory defaults and probably would have resolved your issue. When I have issues with my Watch, many times I jump right to unpairing as a quick fix.

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