You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Unable to access FaceTime after 17.4 update

I have an iPhone 12 Pro Max and I’ve had a FaceTime button on all my contacts. Once I updated to 17.4 I saw a message saying I needed to get a FaceTime app from the App Store. Corrections say to tap on FaceTime in settings which I don’t have. This is really annoying and I would love to know how to get my FaceTime back without having to get a separate app for it now. Thank you very much!


[Re-Titled by Moderator]

iPhone 6, iOS 12

Posted on Mar 7, 2024 11:29 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 17, 2024 7:54 AM

The exact same thing happened when I installed the latest update. First off, WTF is a FaceTime app? We never needed an app for it before. It is extremely annoying having to “fix” something that wasn’t broken.

40 replies

Apr 20, 2024 6:27 AM in response to Conservadiva

I just contacted Apple support. The rep claims I am the first person to call with this issue. She assured me that it would not increase my memory usage if I download it from the cloud. I went ahead and downloaded it and now when I click video, I’m given a choice of FaceTime or Instagram and FaceTime does show up as a separate app on my phone. Not the same as it was prior to the update.


Unable to access FaceTime after 17.4 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.