I want to get a refund on an app I was denied refund on.

I recently saw a unexpected charge on an app that had a subscription fee of €55.99 and I would really like to get a full refund as I don’t want this app and didn’t I really did not wish to make this purchase. Please can I get help for a full refund. Thank you kindly.

iPhone 6s, iOS 12

Posted on Mar 6, 2024 02:21 PM

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Posted on Mar 6, 2024 03:51 PM

I wasn’t given a reason it just said the claim was not given so there’s no refund. I wish that Apple would give me a valid reason instead but no i didn’t get one. So I want a full refund back for this app that isn’t something I wanted to purchase in the first place it was a bad app and didn’t do what it was supposed to do so paying for the year subscription it’s pointless and a waste of my money.

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Question marked as Top-ranking reply

Mar 6, 2024 03:51 PM in response to sberman

I wasn’t given a reason it just said the claim was not given so there’s no refund. I wish that Apple would give me a valid reason instead but no i didn’t get one. So I want a full refund back for this app that isn’t something I wanted to purchase in the first place it was a bad app and didn’t do what it was supposed to do so paying for the year subscription it’s pointless and a waste of my money.

Mar 6, 2024 02:59 PM in response to HulyaGendj

The people responding on this support forum are users like you. Apple does not have much on its criteria for refusing refunds. Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Make of this what you will. Think of reasons why somebody may consider your request to be fraud or abuse. Remember, Apple cannot reach out and remove something you have downloaded. They have to trust that your request is sincere and honest, but there may be limits.


You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support


Jun 20, 2024 01:31 PM in response to HulyaGendj

HulyaGendj wrote:

I wasn’t given a reason it just said the claim was not given so there’s no refund. I wish that Apple would give me a valid reason instead but no i didn’t get one. So I want a full refund back for this app that isn’t something I wanted to purchase in the first place it was a bad app and didn’t do what it was supposed to do so paying for the year subscription it’s pointless and a waste of my money.

Apple views all sales as final and grants refunds only on an exception basis. They generally do not give a reason for denying the refund.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I want to get a refund on an app I was denied refund on.

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