iPhone mail app missing a few emails - worried about compromised device

Earlier today, I visited an entirely legitimate website using Safari on my iPhone 12. However, after a few clicks, I realised that the website had been compromised and was trying to direct me to a dodgy site.


I closed it down very quickly, didn't input any information and I deleted the website data from my phone in settings. From what I can see, nothing has changed on my device and I understand that simply visiting a website isn't sufficient for my iPhone to be compromised anyway. I am running iOS 17.3.1 up-to-date.


Ordinarily, I wouldn't have thought any more about it EXCEPT I seem to be experiencing a strange bug today with the native mail application.


I have an Outlook.com email account and my partner advised that she had sent me an email (from her Gmail), that I had not received. I checked all folders on my iPhone and nothing has come through.


However, when I log into Outlook.com on the web, I can see the email sitting there in my inbox. I can also see another email that is there that is also not syncing to my device.


I tried sending myself an email from Outlook.com and that synced perfectly on my device, so it appears to be just two emails from a couple of hours ago that my device isn't picking up on.


I've tried resetting the device, changing the sync frequency, changing the sync period (currently set to past 1 month of emails) but it's still not coming through.


I don't really want to uninstall the mail account and reinstall as I am worried - following the earlier website - that my device might be compromised.


So, two questions:


Can someone confirm that an up-to-date device cannot be compromised simply by a redirect on a website, where nothing has been entered?


And second, what can I do to try and get my emails syncing again. Those two emails are not a big deal, but it bothers me because I'm forever going to be thinking that other emails aren't also coming through.


Outlook.com shows no errors at all.

iPhone 12, iOS 17

Posted on Mar 5, 2024 06:44 AM

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Mar 22, 2024 06:38 PM in response to barrybridges

I'm having exactly the same issue with a Hotmail account and Mail iOS app. It started about 2 weeks ago. Some emails simply don't sync with the app, even if I try to manually refresh (dragging downward until the spinning thing appears). When I log into the Outlook website (in Safari iOS), the missing emails are there in an unread state.


I've already tried removing and readding the Hotmail account in iOS settings (Mail settings), but the bug is still there. I haven't tried the official Outlook app for iOS yet.


Someone has asked for help regarding this problem in Microsoft Community (https://answers.microsoft.com/en-us/outlook_com/forum/all/missing-emails-in-apple-mail/5b7720da-d4fc-4fa4-be29-a83f5070e697) but the answer there doesn't seem to help much.


iOS version 17.4.1.


Have you found any solution?

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iPhone mail app missing a few emails - worried about compromised device

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