After the new ios17 updates my face id stopped working suddenly. Also I am not able to reset the face id again because everytime when I am trying to reset face id it’s showing that face is not in frame while face is in the frame. I tried 100 of times but nothing works.Is this a cheap trick by apple to force the customers to buy a new Iphone or replace this one.
iPhone 13 Pro Max, iOS 17
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status.
Hi There,
thank you for bringing this issue to everyones attention here at ASC. while I can confirm I'm not a Apple Support Advisor, I can still try to help you with your Face ID Problems with iPhone.
I can assure you that apple will never cause problems with a device you own to encourage upgrade. Can I ask if you have AppleCare+, Or have you brought your iPhone for a service. if not, I recommend you have a look at booking your device in for an essential service here: iPhone Repair and Service - Apple Support (IE)
please let me know if my advice has helped.
thank you
Killian C
13 pro max face id stopped working.
