Apple Classroom Not Working

Question

Apple Classroom Not Working

We quite often have issues with Apple Classroom not working at our school. Pupils show as offline, despite having bluetooth and wifi switched on by default on our MDM (Jamf Pro), set up on Teacher iPads, settings configured and greyed out for pupils. All are on the latest iPadOS. They are physically in the same classroom. It is putting off teachers from using it, since it is so unreliable, which is so frustrating. Does anyone have any suggestions?

iPad (8th generation)

Posted on Feb 1, 2024 02:12 AM

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Answer 1

Feb 3, 2024 02:50 AM in response to jofrombournemouth

This sounds like a potential network issue? Have you presented the issues to your school's IT yet? Have they tried to or can they help?

Failing them what about the company you purchased them from and whom (presumably) installed them and Jampf? They may be able to support/troubleshoot further? You could also look at hiring Apple specialists in your area.

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Answer 2

Feb 8, 2024 06:24 AM in response to jofrombournemouth

Hi Antonio,

Thank you very much for your reply. Yes, I have (I also work in the IT Department!) and we have tried everything we can think of, to no avail. We manage them in-house, and everything seems to be in order for Jamf. Perhaps we could look at having someone come out and take a look, but it would likely be expensive.

Thank you though!

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Answer 3

Mar 21, 2024 07:22 AM in response to jofrombournemouth

Try to understand from the student’s perspective:

When lock in app ends, you lose all your app folders, widgets, and sometimes your Chrome tabs.

When the blue icon is on, you lose battery faster, probably because your iPad is being forced to ship all its data to your screen.

You can’t even access control center during an app lock. This means if you set the brightness too low, you have to deal with it forever.

[Edited by Moderator]

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Apple Classroom Not Working

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