Alexa does not recognize playlists on Apple Music

This started about a week or two ago and I have not been able to fix it. Amazon states that it is an issue with Apple, since they are the developer.



The issue is Alexa not recognizing any of my playlists on Apple Music. The Alexa will say it can’t find [name of playlist] but when telling the Alexa to play a specific song, it will play it from Apple Music since it is set as my default music platform in the Alexa app settings.


I have done every troubleshooting step I can, unlink the Apple Music skill, I have waited up to 24 hours to link the skill again, I have unplugged all my Alexa devices, reset the devices, and the skill will not work.


Music is really important to me, so I’m posting here in hopes that someone higher up will see this and can work on the issue.

Posted on Jan 31, 2024 06:55 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 12, 2024 03:46 PM

I’ve also got this issue and was told the same by Amazon. I flagged this with Apple Support on the phone and they weren’t able to help at all. Also tried to unlink and relink the skill, but to no avail. I’m not sure if it’s relevant, but my Alexa account and Apple Music account use two different email addresses (despite being linked through the Alexa app). I don’t know if this is causing an issue?

2 replies
Question marked as Top-ranking reply

Mar 12, 2024 03:46 PM in response to AlienKitty_

I’ve also got this issue and was told the same by Amazon. I flagged this with Apple Support on the phone and they weren’t able to help at all. Also tried to unlink and relink the skill, but to no avail. I’m not sure if it’s relevant, but my Alexa account and Apple Music account use two different email addresses (despite being linked through the Alexa app). I don’t know if this is causing an issue?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Alexa does not recognize playlists on Apple Music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.