I cancelled a subscription with a company months ago. Yet they are still continuing to automatically charge me through Apple Pay and then claim they have no records of all these false charges and won’t reimburse.
How do I block this company or do I just have to remove my cards from Apple Pay completely?
The subscription was not through Apple it was directly through an app and it does not appear in my subscription list.
My first payment just happened to be through Apple Pay so they’ve continued to charge through it.
I’m not receiving any receipts.
No problem I appreciate the help.
Your subscription is not through Apple. Contact your bank’s fraud department and explain the situation and that the charge is for a subscription. Just changing the number may not stop the subscription. Many times when a number is just changed, Mastercard or Visa updates subscriptions with the new number and the subscription continues. The fraud department should know how to handle the issue.
Was the subscription through Apple? Does it appear in your list of subscriptions?
If you want to cancel a subscription from Apple - Apple Support
Are you getting a receipt from Apple for the payments?
Sorry for so many questions, just trying to figure out the best way for you to proceed.
You should check your purchase history. Even without a digital receipt the transaction should still show on your purchase history.
Before you call the fraud department, Check “Third-Party Access” through your bank’s mobile app or website. Too many times I’ve forgotten to withdraw certain companies/apps access from my checking account.
Third party account access doesn’t use Apple Pay.
You might want to consider ordering a new card from your financial institution. I had a similar problem and the way I solved it was by ordering a new card, filtering all my payments (payment and shipping) through PayPal, and switch your default card to something that doesn’t have a lot of cash on it so you can double check questionable transactions that might appear on your account.
I’d go with the more efficient solution if you find one though.
Or call up their Human Resources and cuss them out, that’ll at least get their attention (not sure about the solution though).
I actually replaced my card in December to prevent this happening again, yet they have still taken payment through Apple Pay which I didn’t think could happen.
They are based in a different country to where I live so I’m using online chats to speak with them and they are really great for knocking me out of the conversation so I have to start over with a new person, so frustrating.
Does the subscription show up when you follow this path?
iPhone > Settings > Apple ID (your name at top of screen) > Subscriptions > carefully review list.
If you see the subscription, tap subscription and tap Cancel Subscription.
In app subscription should appear there.
In the end, I removed all cards from Apple Pay, and my bank blocked the name the company were using each time they charged me. Both actions have prevented any further charges. I have not used Apple Pay since as I don’t trust it will never happen again. I hope this can work for you too.
It is not shown in my subscription list at all, they are denying I’ve ever had a subscription with them.
Hey Danielle, I'm in the same predicament, I'd like to know if you managed to get out it, if so how? its super frustrating I do not know what to do anymore
Cancelling a subscription yet still being charged through Apple Pay.
