I can't play videos on Apple+

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Level 1

4 points

I can't play videos on Apple+

I cannot watch anything and always get the message can't play video try later check internet connections. All my other streamers play just fine only this apple+ will not do anything. Have yet to see anything. This is ridiculous. Hope someone can help. Thank you.

[Re-Titled by Moderator]

Posted on Jan 12, 2024 03:23 PM

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Answer 1

Urquhart1244

Level 10

145,704 points

Jan 14, 2024 02:58 AM in response to drz99

For Fire TV, this connection error has been solved for some users by device restart, or by system software update, or app re-installment.

This is what Samsung Support suggests for apps on their devices:

What to do if an app is not working on your Samsung TV - Samsung Support

Cold reboot the TV,
Update the TV system software, if available,
Delete and reinstall the misbehaving app (if deletion is supported for this app),
Reset the ‘Smart Hub’ (I think like a factory reset for the apps part of the TV).

If you need further assistance after that, please continue with Apple Support.

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