Apple Diagnostics returning NDK001 on Mac Air M2 13"

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Level 1

6 points

Apple Diagnostics returning NDK001 on Mac Air M2 13"

I was checking out the Apple Diagnostics Tool that is accessed from the system startup menu. About 50% of the time that I run it, I get a NDK001 error. It's not consistent but if I re-run the diagnostics 2-3 times I still get it.

I actually haven't noticed any problems with the system, including any keyboard or trackpad issues in the year that I have had the machine. I ensured that the diagnostics was run properly with no peripherals installed and the MagSafe power adapter connected.

Has anyone else had intermittent NDK001 errors on M2 Air?

Use Apple Diagnostics to test your MacApple Support Official Apple Support › en-us

MacBook Air

Posted on Jan 9, 2024 03:37 PM

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Answer 1

Mac Jim ID

Level 9

53,774 points

Jan 9, 2024 04:02 PM in response to 0macman0

If you are not having trouble with the Keyboard, I would not worry about. I'm sure you reviewed the code on the site you referenced showing a Keyboard error with the solution to have it serviced. If you are still under warranty it would be worth bringing it to Apple's attention to see if they have a solution, but personally without any problem I would not pay for a diagnostic/repair charge just based on the diagnostic code.

Maybe someone with a M2 Air will chime in to see if they also have the code running Apple Diagnostics.

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Answer 2

0macman0 Author

Level 1

6 points

Jan 9, 2024 05:32 PM in response to Mac Jim ID

I went ahead and spoke with support, and provided all the details. Much of the same, either bring it in for a scan or since it doesn't appear to be having issue, carry on. Since I am still under AppleCare, I will be taking it in this week for them to run their more advanced diagnostics. Honestly it feels more like a defect with the diagnostics bits than an actual hardware issue, but we will see.

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Answer 3

Jan 13, 2024 08:29 AM in response to Mac Jim ID

I am getting the same error message. I dont have AppleCare+ and i am out of warranty. Apple Store is quoting exorbitant amount and it seems like the whole top case need to be changed as opposed to just the internal keyboard. Has anyone tried replacing just the internal keyboard

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Answer 4

Feb 11, 2024 07:24 PM in response to bhargavpatel1908

Ok, i can give you a rundown. i found a private center in chennai to look at the issue (after apple said it ll cost 45k and the entire top case need to be changed)

It was a short on the keyboard cable which needed to be replaced. and now it’s fixed.

it costed 1/8 of the apples’ quote. likely moisture build up caused the issue

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Answer 5

Mac Jim ID

Level 9

53,774 points

Feb 12, 2024 05:51 AM in response to bhargavpatel1908

I still have warranty so maybe it should be covered by apple

right?

It might be covered by warranty. If the cause was due to corrosion and the LCI(Liquid Contact Indicators) inside your computer were exposed to liquid, then it would NOT be covered on the warranty. Only Apple will be able to provide that assessment.

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Answer 6

Apr 7, 2024 08:29 AM in response to 0macman0

I had the same issue in November 2023, I bought my Macbook Air M2 in Jan of 2023, I had this diagnostic, and because of school work i ignored it. Coming back to today (April 2024) my trackpad and keyboard is not working. and i do not have apple care.

I am imagining Apple store having a big party as they are gonna make some big bucks from me. I have no choice.

If you guys are also having this issue, and you have apple care, don't wait. Do me a favor, go to the apple store, show them the issue (click pictures), and if they cant fix it within a day, DEMAND a band new MacBook, and show them this thread.

P.S.

I love my apple Macbook Air M2.

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