iPhone sync stuck on Step 4 of 5 for many years

When I sync my iPhone through iTunes, it gets stuck on step 4 of 5 "Reading photo library" - the only way to 'move' it along is to open Finder and open both the Photos app and the photo library itself, for each I right click, select "Get Info" then click on the little padlock in the bottom left hand corner unlock it and enter my system password.


If I do this immediately before the sync or when the sync is stuck it will move on to the next step. But I need to do it each time and it's very annoying - it's been this way for years (I think since OS X?).


The iPhone is an iPhone Xs running 15.6.1, the computer is an iMac from 2019 running OS 14.1.2. I am syncing via a genuine Apple cable with USB-C connection to the computer and lightning connection to the phone. I have of course restarted many many many times over the years, reinstalled from backups etc and nothing fixes it. I've also tried deleting the iPod photo cache out of the library with no success.


What else can I try to fix the problem? I'm so sick of it and often don't sync my phone as a result, would love to finally get to the bottom of this. Thanks so much for reading and any ideas

iPhone SE, iOS 13

Posted on Jan 4, 2024 03:18 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2024 12:34 AM

Why are you syncing via iTunes? It was discontinued for Macs a few years back, and nowadays syncing is via the Finder.

Similar questions

6 replies

Jan 30, 2024 12:38 PM in response to chanh163

chanh163 wrote:

Make sure that your phone and your MAC are on the same network. Syncing will take forever if my phone was on a 5G network while my Mac was on a 4G network from Xfinity.

You can only sync an iPhone to a computer using a cable or WiFi. A cellular connection doesn't enter into it. But, yes, if you are syncing them over WiFi, they need to be on the same WiFi network.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone sync stuck on Step 4 of 5 for many years

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.