Is this email I received from Apple legit?

Question

Is this email I received from Apple legit?

Received the following purportedly from the iTunes Store

Dear Robert ,On 12/30/2023 you are scheduled to be charged $2.99 for iCloud+ with 205 GB of storage, but there is a problem with your payment information.Please update your payment information as soon as possible. If we cannot successfully charge your account, it will be downgraded to the free 5 GB plan and your service may be affected.Follow the instructions below to update your billing information:

1.Go to Settings > [your name] > iTunes & App Store.

2.Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.

3.Tap Manage Payments (if you’re using an older version of iOS, tap Payment Information) and follow the prompts.

You can also update your billing information on a Mac or PC.The iCloud Team iCloud is a service provided by Apple. Apple ID | iCloud Support | Terms and Conditions | Privacy Policy

[Edited by Moderator]

iMac 21.5″, macOS 14.1

Posted on Dec 30, 2023 4:05 AM

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Answer 1

Dec 30, 2023 4:55 AM in response to Laffalotte

I managed to reach Apple Support and they had me sign out of “Media & Purchases” in settings. Signing back in then sets the payment info to “updated” status. Not sure if this will work but it was the approach suggested by Apple.

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Answer 2

Dec 30, 2023 5:14 AM in response to Laffalotte

Try Apple Support again. The email was most likely from Apple. There is an issue with credit cards on file. It appears that if you only one card on file, it has to be deleted and then re-entered.

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Answer 3

Dec 30, 2023 4:26 AM in response to Bob from Hollis Hills

I received this email as well. There are details in it only apple would know and my payment details are up to date (they are successfully charging me for other subscriptions) so it’s concerning. Especially with the downgrade threat attached and impact on our data storage. Would like a response from Apple but not sure how to reach a person.

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Is this email I received from Apple legit?

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