My Face ID is not working since the iOS 17 update

my face id is not working anymore since the ios 17 update. i restarted the device many times, tried to set up my face id AGAIN but then it says it’s not available atm. what can i do to fix that?


[Edited by Moderator]

iPhone 11, iOS 17

Posted on Dec 29, 2023 02:38 AM

Reply
1 reply

Dec 29, 2023 02:51 AM in response to therealjoker5463

If you're sure that nothing (case/cover, screen protector, dirt) interferes with your front camera (remove any obstacles, if present), see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro


If the issue persists, after performing all the steps provided in the above support articles, contact Apple Support directly, using this specific link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region. After checking it out, they'll give you all the available options.


Regards

Giulio

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My Face ID is not working since the iOS 17 update

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