Face ID on my iPhone not working post iOS 17.6.1 upgrade

My Face ID is not working working after upgrade iOS 17.6.1 please help me to fix that



[Re-Titled by Moderator]

Posted on Aug 13, 2024 12:07 AM

Reply
4 replies

Aug 13, 2024 04:23 AM in response to Zeeshan4345

Follow these steps, testing after each step:


If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Repair Request.



Need more help?



Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face ID on my iPhone not working post iOS 17.6.1 upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.