Apple ID account has been deactivated and I can't log out
Hello, my account has been deactivated
And I can't log out of the account
Or do anything please help
thank you ❤️
[Edited by Moderator]
iPad, iPadOS 16
Question marked as
Apple uses the term deactivated in a very specific way. What exact term did they use in your case? In what context are you asking this?
How to deactivate your Apple ID account - Apple Support
You cannot sign out if your account is disabled or completely deleted. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support