My iMac running OS Ventura will not connect to the internet. The blue bar loads a short way and then just stops. Mail works fine as does my phone, iPad and MacBook Pro. I was using a CyberGhost VPN, but I’ve deleted it on this machine. I’ve also deleted Adguard. I tried connecting with Safari and Firefox with the same result. I’ve even reinstalled the OS, but it’s exactly the same. Any ideas anyone?
iMac 27″ 5K, macOS 13.6
It looks more like a simple case of your DNS (internet lookup service) is not setup correctly.
Go into: System Prefs/Settings > Network > WiFi/Ethernet > DNS
Then add the network address of your network router/modem (eg. 168.100.100.1). You can also use a backup DNS address; 8.8.8.8
Hope this helps.
Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Ventura boot?
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
What do you mean by a "utility screen"?
Did you connect your keyboard by it's charging cable as suggested in my last reply?
I’ve even reinstalled the OS, but it’s exactly the same. Any ideas anyone?
All of that junk is installed in your User data, not the OS, so reinstalling the OS won’t change a thing.
The company that made those things should have an uninstaller or directions to remove it.
Hi yes it was that. I don’t know what changed it though, I have been using this internet connection in this machine for years and it always was my router address that was in the DNS. I used the computer 2 days ago and suddenly it wouldn’t connect. How the number got changed I do not know, but it was 10. something or other. I never thought to look there, thank you.
Hi it’s sorted now. Anyway my keyboard, although wireless, is always connected. It came up with a grey screen and asked if I wanted to run disk utility, or reinstall. I closed this screen and I shut the computer down.
Check your Network filters and remove any entries showing up there.
System Settings > Network > Filters
No this didn’t work. I’ve installed Mojave on my AFPS drive in the same machine and I can connect to the internet on this therefore it must be a problem with settings somewhere.
Hi when I safe boot it goes to a utility screen, not safe mode
kenfrompershore wrote:
Hi it’s sorted now.
That's good to hear. 👍
Cannot connect to the internet
