AppleTV+ keeps freezing on Roku Express 4K+

Trying to watch anything on AppleTV has been causing a glitch on my Roku since last night. Worked fine the day before. I’ve checked the software on both Roku and AppleTV versions, made sure they’re current, reset the Roku multiple times and deleted/reinstalled the AppleTV app. Nothing is working.

Other apps are working fine, WiFi is strong, etc.

When I try to play something in AppleTV it loads slowly but plays fine for a few seconds after which audio continues but video freezes. When I try to exit AppleTV the Roku freezes, then either remains frozen or resets itself.

I’ve seen many issues of this king but not yet noticed any for this model of Roku, or recently posted.

hoping someone has a fix or Apple and Roku will get to work on giving their customers what we are paying for!!!

3930X,

Posted on Dec 17, 2023 02:34 PM

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Dec 17, 2023 02:47 PM in response to DocMatticus

Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.

1. Remove the Apple TV app,
2. Shut off and unplug the streaming device (or Roku TV),
3. Wait 30 seconds,
4. Plug the streaming device (or Roku TV) back in,
5. Reload the Apple TV app.


Else try the Network Connection Reset, as mentioned by user Jarieta.


If the issue persists after that, then please contact the Apple Support staff for further assistance.

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AppleTV+ keeps freezing on Roku Express 4K+

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