Media no longer available in Messenger app on iPhone

As of yesterday afternoon I could no longer see any photos on my iPhone in messenger but i could see them on my ipad ….i updated the app and still can’t see them ….if i uninstall and reinstall the app will it result in me losing all previous messenger history and pics


[Re-Titled by Moderator]

iPhone 6, iOS 11

Posted on Dec 13, 2023 1:33 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2023 6:28 PM

This is what I did to resolve the issue.


  1. Open the settings of the Messenger.
  2. Scroll down until you see Photos & media.
  3. Tap Photos & media.
  4. Under the Camera setting, switch on Save photos and videos and under Links switch on Open in external browser.
  5. Go back to your Messenger to see if photos are shown.


Hope this helps.

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Media no longer available in Messenger app on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.