I can't scan documents from my iPhone after update to iOS 17.0

With my MacBook Pro (15-inch, 2016), Big Sur, and an iPhone 14, iOS 16, I was able to regularly scan multi page documents from Preview without issue. As soon as I updated my iPhone 14 to iOS 17 I could no longer scan from Preview. I kept getting the error message reported here:


I can't scan documents from my iPhone - Apple Community


I did find that with persistence I could scan a page maybe once out of every 6+ tries—but scanning multiple pages was impossible. Trying "right click > Import from iPhone > Scan Documents" initially scanned a single page but subsequently started giving me the same error: "Could not import from “*****’s iPhone”—The device was disconnected."


Shortly thereafter I bought a new MacBook Air 15-inch, M2, 2023 running Sonoma. Unfortunately the same scanning issue persisted on the new MBAir. I've been applying each iOS 17 update through iOS 17.1.2 but none so far have addressed this scanning issue. I am aware that iOS 17.2 just dropped yesterday (12/11/2023) and will update tonight in hopes this one addresses the scanning bug...

MacBook Pro 15″, macOS 11.7

Posted on Dec 12, 2023 12:20 PM

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Posted on Dec 22, 2023 11:48 AM

I have performed further scanning attempts, via iPhone from Preview on Mac, following both iOS updates 17.2 and 17.2.1—and Mac OS Sonoma update 14.2.1. None of these updates have yet resolved this scanning bug.


I have found a workaround using the Genius Scan iOS app as discussed here: notes scan document size - Apple Community. This app works well given my need for a scanning platform that permits local scan storage vs cloud. If someone finds that Apple has restored this basic native local scanning capability in future do let me know!


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Question marked as Top-ranking reply

Dec 22, 2023 11:48 AM in response to J33-3

I have performed further scanning attempts, via iPhone from Preview on Mac, following both iOS updates 17.2 and 17.2.1—and Mac OS Sonoma update 14.2.1. None of these updates have yet resolved this scanning bug.


I have found a workaround using the Genius Scan iOS app as discussed here: notes scan document size - Apple Community. This app works well given my need for a scanning platform that permits local scan storage vs cloud. If someone finds that Apple has restored this basic native local scanning capability in future do let me know!


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I can't scan documents from my iPhone after update to iOS 17.0

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