Access Denied, you do not have permission to access <insert site> on this server.

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Level 1

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Access Denied, you do not have permission to access <insert site> on this server.

Ever since updating to iOS 17.1.2, one website and it's associated app will not allow me to log in giving me the titular denial and a reference number. This isn't affecting any other site/app/service I use. I have thrown everything I can at it. Soft reset, cache clear, switching to data connection, resetting internet connection, all to no avail. I have no problems signing in on my desktops on the same connection running software that is years out of date. What is this, and why hasn't it been addressed? To me it seems obvious the iOS update is responsible for this. Nothing else is malfunctioning. Is this something Apple will have to address in another iOS patch, or something the service/app developer will need to address? For the record, there is no VPN in use, no content blockers, or restrictions, and all ports are open for said service on my router. I need an explaination. This is unacceptable. Thank you.

iPhone 12 Pro Max, iOS 17

Posted on Nov 30, 2023 10:58 PM

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Answer 1

SaiyanPunk Author

Level 1

0 points

Dec 1, 2023 3:03 AM in response to SaiyanPunk

I've tried using firefox: Failed. Tried Google Chrome: SUCCESS, but still can't sign into my app for said service even while having Chrome set as default. Even tried changing DNS servers to Google's and that had no effect. So the fact that one browser managed to work on this phone over both wifi, and data, but everything NATIVE except firefox failed, then there is definitely something wrong with this update. I am marking this as resolved. If anyone actually at Apple sees these posts, please. I've been with you guys for years. I'd never expect a security patch to be pushed with such haste as to cause a website to literally think it's being attacked by bots due to a lack of due diligence to ensure such updates would not impact something as vital as accessing websites and apps. Until you fix this, one of my most important apps is useless to me.

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Answer 2

McBetts

Level 1

12 points

Jul 8, 2024 10:40 AM in response to SaiyanPunk

This was happening when I attempted to sign into my banking account. I was using Safari, Private Window, when I changed it - Safari, File, New Window, it opened fine, not using Private Window. I wonder why?!!

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Access Denied, you do not have permission to access <insert site> on this server.

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