Cant see my cricut via Bluetooth on Sonoma MacBook Pro 2021

Via bluetooth I can see my Cricut Joy Xtra as a device on my iPhone, iPad, my both my work MacBooks. Of course, the one I do all my design work on for the Cricut is the only computer not able to find it. The only thing that is different is my MacBook 2021 is running Sonoma. I have turned on and off bluetooth, plugged and unplugged the cricut and restarted the computer. Is there anything else I can try. I was not willing to wait the hour and a half on hold for Cricut tech support who I am sure aren't that familiar with Mac issues. Any suggestions appreciated or is anyone else with Sonoma having similar issues.

MacBook Pro 14″, macOS 14.0

Posted on Nov 10, 2023 01:16 PM

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Nov 12, 2023 10:41 AM in response to Irvol

If it has a USB connection, then try that instead since someone reported that may work.


Have you tried to reboot the laptop to see if that makes any difference? Also try disconnecting all other external devices in case one of them is causing a problem. Try removing the former Bluetooth connection for the Cricut and re-adding it again.


You are not alone with these issues as shown in this Reddit thread, although some people there report their Cricut is working with Sonoma:

https://www.reddit.com/r/cricut/comments/170l8xl/cricut_joy_connection_issues_on_macos_sonoma/


Also seems to be an issue for some with the new iOS 17.x on iPhones & iPads:

Bluetooth connectivity to Cricut Joy mach… - Apple Community


Make sure you have updated to the latest version which is 14.1 or 14.1.1 depending on the exact model of your laptop.


Also, check the Cricut support site for any articles or FAQs which may provide suggestions.


Another two options. Install macOS Ventura into a Virtual Machine so you can utilize your Cricut that way, but I'm not sure if this will work since I don't know how Bluetooth works with macOS in a VM. The second option is to install macOS Ventura into another APFS volume alongside your Sonoma installation. You will need to use Disk Utility to add a new APFS volume to the same hidden Container so that both operating systems share the same storage pool, but will be entirely separate. The latter option requires rebooting the laptop every time you want to use the Cricut and you will need to be careful about your data not getting fragmented running two operating systems. A VM allows you to access the second OS without rebooting....it will be like launching a separate app, but your laptop must have enough resources to support running two operating systems simultaneously.


FYI, I have had to try supporting Cricut devices for family members for many years. If you purchase a Cricut device, expect extremely poor software and support. I would strongly advise against purchasing a Cricut device due to their poor design & support. Anyone purchasing a Cricut is agreeing to accepting the risk of things breaking with poor support from official channels.


Also, people should not upgrade to any new version of an operating system without verifying all their third party hardware & software are completely compatible. It can take hardware manufacturers and software developers weeks, months, or even sometimes a year before they update their product to support a new OS....sometimes they may never update their product to support a new OS. People who decide to upgrade to a new major version of an OS assume the risk of things possibly breaking or becoming unsupported. It is best to test things out first by running the new version of macOS side by side with the older OS or boot the new OS from an external drive so you can verify all your hardware & software is compatible with the new OS before you make the jump to actually upgrade the main OS boot volume to the new OS (you can then delete the other test OS to free up space).


Sorry if this sounds so negative, but it is so frustrating people keep purchasing a product with such terrible support. There are other options out there which do better with support and which tend to be a bit more open with standards so independent third parties can create alternative software to access the products....Cricut seems to go out of their way to prevent this from happening so people are locked into the Cricut private & proprietary locked down ecosystem.


Check out the Cricut support site for assistance which is hidden at the bottom of the main page instead of a quick & easy to find "Support" option at the top of the page....this is very telling about a company's desire to support a product...they prefer to hide any suggestion that support is necessary, plus they have very basic information on their support site unlike other companies which provide lots of articles for assistance with a product. Even the "Community" link at the top of the page only provides options for promoting the product and not for providing community support for troubleshooting product issues since it could lead to bad press. Maybe I'm wrong about it all.

https://help.cricut.com/hc/en-us


Nov 12, 2023 08:54 PM in response to Irvol

Irvol wrote:

You weren't negative so no worries.

Cricut brings that out in me. So frustrating having to deal with supporting Cricut products for family that refuses to listen to me about them. I understand the allure as well.


I appreciate the suggestions. It is my fault as I did not turn off automatic updates on my laptop and it updated without my intentionally starting the process.

It happened to an IT co-worker years ago as well.


I like your idea of maybe having a partition with Ventura. If I can't find an easier solution then I may give that a try.

It is important to note that you do not want to create a new partition, but a new APFS volume. A new APFS acts very much like a partition, but doesn't force you to reserve any space for either APFS volume since both APFS volumes actually share the same storage space, but appear to be separated like a partition.


Avoid a partition. Modifying partitions is always risky and almost always results in one or both partitions being too small.


Create a new APFS volume instead since it does not have the risk, nor does not lock you into a certain amount of storage.


I see I forgot to provide a link to an Apple article with instructions for creating a new APFS volume (also contains a very basic explanation of APFS volumes & Containers):

Add, delete, or erase APFS volumes in Disk Utility on Mac - Apple Support


It is hard to find a good article which explains the differences. This article does provide some insight into APFS volumes & Containers/Partitions along with a basic diagram. Think of a Container as a partition which macOS gives special features. Normally a partition is just like the name suggests....a divider between two areas of the drive, but an Apple Container is able to do a bit more.

https://bombich.com/kb/ccc5/working-apfs-volume-groups


Nov 12, 2023 02:25 PM in response to HWTech

You weren't negative so no worries. I appreciate the suggestions. It is my fault as I did not turn off automatic updates on my laptop and it updated without my intentionally starting the process. I know Cricut's support is terrible but I know my way around networking and many other computer issues so I can usually find a work around for myself and family members too but not this time. I have tried restarting and also turning off all my other computer and mobile devices to no avail. Also this particular Cricut is not my only one and the others all show up. Hopefully some update down the line will solve the issue but in the mean time, I like your idea of maybe having a partition with Ventura. If I can't find an easier solution then I may give that a try. Thanks so much for all your insight.

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Cant see my cricut via Bluetooth on Sonoma MacBook Pro 2021

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