Camera problems after update

After I installed the iOS 16.7.2 (20H115) both my front and back camera totally stopped working its shows me only a black screen.

Can someone please provide me with information why’s that happening.

iPhone X, iOS 16

Posted on Nov 4, 2023 10:11 PM

Reply
4 replies

Nov 6, 2023 12:20 PM in response to iamimran

iamimran Said:

I am also facing the similar problem. Nothing is working out Can some one please help

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Troubleshooting iPhone iSight Camera:


A. Update your iPhone:

Just know that once you have installed the update, you cannot downgrade from there. Have a Computer Handy? If so, try using a computer to update. Go here: Update your iPhone Using a Computer - User Tip

If any updates are available, they will install sure enough.


B. Report this to Apple:

Do your part: Let Apple know what is going on here. Provide them with feedback on this. They may not get back to you directly, but the more feedback they received on this, the more they will know what is going on, and what needs to be fixed in updates to come.

  1. Go Here: Feedback - iPhone - Apple
  2. Comment: that it is after installing iOS15 when the issue began. Include the TUL of this thread.
  3. Select: "Bug Report" for the "Feedback Type"
  4. Proceed from there aw necessary

Nov 6, 2023 12:22 PM in response to TheLittles

_GM_______ Said:

"Camera problems after update : After I installed the iOS 16.7.2 (20H115) both my front and back camera totally stopped working its shows me only a black screen. Can someone please provide me with information why’s that happening."

———-


Troubleshooting a Black iPhone iSight Camera:


Get this iPhone Serviced...

Contact Apple, and setup a Genius Bar Appointment or see an AASP (Apple Authorized Service Provider) in your local area to get the iSight Camera checked. There it will be diagnosed, and you'll be provided with your options.


A. Contact Apple Us Info:


B. Contact an AASP:

(Apple Authorized Service Provider):

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the iPhone.

Nov 4, 2023 10:14 PM in response to _GM_______

_GM_______ Said:

"Camera problems after update : After I installed the iOS 16.7.2 (20H115) both my front and back camera totally stopped working its shows me only a black screen. Can someone please provide me with information why’s that happening."

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For throught...

Troubleshooting a Black Camera App:

A. First, Go Here: If the Camera or Flash on your iPhone, iPad, or iPod touch isn't Working - Apple Support


B. Uncover the Camera:

Is there anything covering the camera? If so, remove it.


C. Any Ungenuine Camera Message?:

Did you recently get the camera replaced? If so, contact the person(s) who performed the replacement, and have them place a genuine camera in there.See Here: About Genuine iPhone Cameras - Apple Support.  They should have known better.

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Camera problems after update

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