iphone 13 mini doesn't connect to internet

When my iphone 13 isn't connected to wifi, Safari says that it can't connect to Internet. I have unlimited data, so I am not sure what to do. Please help. Much appreciated.

Posted on Oct 31, 2023 12:15 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 31, 2023 01:50 PM

Holaka18 wrote:

HI, no. This is only happening when I am on the road away from wifi. Much thanks

When you are away from Wi-Fi your phone uses your cellular carrier’s data network. Basic troubleshooting:

  • Do you see signal strength bars, or does the top bar say “No service”, SOS, or Searching? If so, follow this guidance→If you see No Service, Searching, or SOS on your iPhone or iPad
  • If you DO see signal bars, open Settings and tap on Cellular (might also be called Mobile Data in some parts of the world)
  • Make sure it is turned on
  • Make sure Safari and other apps are turned on
  • If you are sure everything is on, contact your carrier for their tech support.
5 replies
Question marked as Top-ranking reply

Oct 31, 2023 01:50 PM in response to Holaka18

Holaka18 wrote:

HI, no. This is only happening when I am on the road away from wifi. Much thanks

When you are away from Wi-Fi your phone uses your cellular carrier’s data network. Basic troubleshooting:

  • Do you see signal strength bars, or does the top bar say “No service”, SOS, or Searching? If so, follow this guidance→If you see No Service, Searching, or SOS on your iPhone or iPad
  • If you DO see signal bars, open Settings and tap on Cellular (might also be called Mobile Data in some parts of the world)
  • Make sure it is turned on
  • Make sure Safari and other apps are turned on
  • If you are sure everything is on, contact your carrier for their tech support.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 13 mini doesn't connect to internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.